Installation Manager

Kay-Twelve LLC; United States; Híbrido; USD 60.000 - 78.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) matching

Life insurance

Vision insurance

Dental insurance

Flexible schedule

Health insurance

Paid time off

10 Company Paid Holidays

Spending account

Descripción de la vacante

Kay-Twelve LLC is seeking an Installation Manager to lead product installation across projects. You will coordinate schedules, manage resources, and serve as the daily customer contact for delivery and installation status.

You will work closely with internal teams and suppliers to keep projects on time and within scope. Remote role with up to 25% travel; you will handle punch lists, progress updates, and QA to meet quality standards.

Formación

• Three or more years of experience in installation coordination, logistics, or construction project support.
• Familiarity with freight, shipping, and crew-scheduling processes.
• Ability to lift up to 50 pounds and to work at active job sites per OSHA safety rules.

Responsabilidades

• Oversee installation of products in accordance with project plans and timelines.
• Coordinate scheduling of installations and ensure necessary resources are available.
• Monitor progress and resolve delays; escalate to PM if needed.
• Maintain clear communication with customers, installation teams, and suppliers.
• Provide daily updates on delivery and installation progress to the customer through the PM.
• Create, review, and manage punch lists; ensure closure before closeout.
• Verify ship-to addresses, products, quantities, and costs on order acknowledgments.
• Collaborate with Design Solutions Manager and Project Experience Coordinator on the project.

Conocimientos

Installation coordination

Logistics

Project support

Communication under pressure

Educación

High school diploma or equivalent

Associate’s degree or relevant certification

Herramientas

CRM software

Project management software

Descripción del empleo

# Installation Manager### Job Description*You’re the person clients remember on move-in day – the one who makes sure the truck shows up, the crew knows the plan, and the punch list gets closed before anyone has to ask twice. You’d rather solve a delivery problem at 7am than explain it at a status meeting, and you know how to keep a dozen moving parts on schedule without losing your cool. If getting a finished design safely and completely installed is the kind of finish line you love crossing, keep reading. This is what it looks like to lead installation at Kay-Twelve.***Qualifications (Who)**This person oversees the installation of products in accordance with project plans and timelines, coordinating the scheduling of installations, ensuring necessary resources are available, and monitoring the progress of installation teams through delivery, freight, and crew scheduling. He or she owns punch-list creation, review, and resolution, and is the day-to-day communication point for the customer, installation teams, suppliers, and Kay-Twelve’s project team on delivery and installation status, while the PM remains responsible for any resulting commitment, schedule, or budget change.Strong, clear communication with customers, crews, and internal teams under time pressure comes naturally to this person, along with a problem-solving mindset that resolves delays and issues quickly and proactively. This person brings the organizational skills to manage multiple concurrent installations and a genuine team mentality to every project.Above all, this person lives Kay-Twelve’s core values – Be the Change, You Belong Here, Listen. Care. Follow-Through, and LFG! – and maintains consistent, positive communication with the PM, customer, installation teams, suppliers, and project team on every assigned project.**Responsibilities (What)**The Installation Manager’s responsibilities include, but are not limited to, the following:**Scorecard KPI:** On-Time Install Completion — installs completed by the client’s target date. Goal: 100%.1. Oversee the installation of products in accordance with project plans and timelines.2. Coordinate the scheduling of installations, ensuring necessary resources (freight, shipping, crew) are available.3. Monitor the progress of installation teams and resolve delays within his/her control, escalating to the PM when a delay falls outside that control or requires a client-facing or budget decision.4. Maintain clear and effective communication with the customer, installation teams, suppliers, and the project team.5. Provide day-to-day updates on delivery schedules and installation progress directly to the customer; any change affecting the completion date, scope, or budget is confirmed with the client through the PM.6. Create, review, and manage punch lists.7. Work to ensure all items on the punch list are resolved satisfactorily and that the project meets quality standards and customer expectations, escalating to the PM any punch-list item that requires a client decision or a budget change to resolve.8. Serve as backup for verifying accuracy of ship-to address, products, quantities, and costs on order acknowledgments.9. Collaborate with the Design Solutions Manager, Design Production Specialist, and Project Experience Coordinator on the project.**What Success Looks Like:*** Installs are completed by the client’s target date.* Delays within the Installation Manager’s control are resolved proactively.* Punch lists are complete, resolved, and signed off before closeout.**Specifications (Ticket)**These responsibilities must be performed daily; employees are expected to take on other job-related duties as assigned.**Required*** A high school diploma or equivalent required* Three or more years of experience in installation coordination, logistics, or construction project support* Familiarity with freight, shipping, and crew-scheduling processes* Experience coordinating freight, delivery, and installation crew scheduling* Ability to lift up to fifty (50) pounds with occasional lifting and/or carrying of objects, and to stand, walk, reach, and use hands for extended periods* Regular travel to active job sites, following all OSHA and site safety requirements (hard hat, safety vest, eye protection, and steel-toe boots as needed)**Preferred*** Associate’s degree or relevant certification* Comfortable with company project management and CRM software**Why Work for Kay-Twelve (Why)****Leadership says:*** A purpose-driven organization, free from public or private equity influence, that prioritizes impact over profit* Mission to positively impact 10,000,000 students and educators by 12/31/2030* Manufacturer agnostic – collaborating with 100+ leading manufacturers, beholden to none* A promise to clients: within our Radically Student CenteredTM approach, we never go over budget for the agreed scope* Core Values lived day to day: Be the Change, You Belong Here, Listen. Care. Follow-Through, and LFG!**The team says:*** The work we do makes the lives of students and educators better, everyday.* I would tell them the reason I work at Kay-Twelve comes down to purpose, people, and impact. I believe in the work, I believe in the team, and I’m excited about the opportunity to help schools create places where students and educators can do their best work.* I love the autonomy we have to think differently, try things, build relationships and make an impact without being told exactly how to get there. We have people who genuinely want to see each other grow and a team that cares deeply about our customers, our mission and each other.* Because it gives me the opportunity to grow, learn new skills, and contribute to a team.* We are here for the right reasons, we are different, and we are not afraid of getting out there to make a difference, even when it is met with resistance.* We have an opportunity to help schools create environments that give more students the chance to find the way they learn best.**Ready to help shape the future of education?** Apply now and help us shape the future of learning spaces with purpose and passion!### Job Details**Pay:** $60,000 - $78,000 a year (Salary based on region) **Job Type:** Full-Time **Location:** Remote **Travel Requirements:** Travel up to 25%**Benefits*** 401(k) matching* Life insurance* Vision insurance* Dental insurance* Flexible schedule* Health insurance* Paid time off* 10 Company Paid Holidays* Spending account **Recruiting Agencies:** Please review our Agency & Recruiter Submission Policy before submitting candidates.All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact [e-mail] For This Job