Installation Manager

American-Carpet-South-; Hudson (NH); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision

Vacation (Planned Time Off)

Sick/Personal Time Off

Flexible Spending Accounts

Health Savings Account (HSA)

Commuter Accounts

401k with Employer match

Voluntary Short Term Disability

Company Paid Life Insurance and ADD

Employee Assistance Program (EAP)

Descripción de la vacante

American Carpet South is seeking an Installation Manager to oversee installation teams from dispatch to job close-out. The role emphasizes real-time issue resolution and aligning with our Say Yes values while meeting financial objectives.

You will manage a high volume of scheduling calls, verify orders with customers, track ETA, and ensure customer satisfaction after installation. You should be comfortable learning new systems and solving problems in a fast-paced environment.

Formación

• Experience in a Call Center environment with customer focus.
• Able to learn new processes quickly and adapt to changes.
• Proficient with computers and navigating multiple systems.
• Strong problem-solving abilities.

Responsabilidades

• Make and receive a high number of scheduling calls.
• Verify purchased items with the customer to ensure correct product.
• Coordinate with Installation team on ETA and arrival times.
• Follow up with customers after installation to ensure satisfaction.

Conocimientos

Call Center

Customer service

Problem solving

Multitasking

Herramientas

CRM software

Descripción del empleo

The primary role of the Installation Manager is to effectively and efficiently manage the activities of installation teams from dispatch through job close-out. This role will also provide real-time on-job issue resolution between the consumer, THD, and ACS; adhering to our “Say Yes” values while maintaining financial objectives.

About You
(Who we’re looking for)

• You have worked in a Call Center environment and loved it. You find joy in speaking with customers over the phone and are eager to find them the resolution needed. You enjoy keeping track of many moving parts and make sure everything works outs in the end.
• Rolling up your sleeves and getting into the nitty gritty is your thing and are always looking for the next task to accomplish.

Essential Functions
(What you would be in charge of)

• You will be making and receiving a high number of scheduling calls.
• You will verify purchased items with the customer to ensure they receive the correct product.
• You will receive calls from our Installation team regarding their estimated time of arrival and when they arrive to the customers home.
• You will follow up with the customer upon installation to make sure they are highly satisfied.

Qualifications
(Your experience may be similar to)

• You value customer service and understand what it means to SAY YES to the customer
• You are not afraid of challenges and adapt to changes in processes.
• You know how to use a computer and can navigate various systems (we created our system, so it is EASY to learn)
• Problem solving is something you call yourself a pro at

Requirements
(What we need you to rock in)

• You understand and know what it means when people say “Teamwork makes the dream work”. Working overtime and/or weekends does not worry you.
• You are organized and like everyone to keep things as such

Benefits

• Medical, Dental, Vision
• Vacation (Planned Time Off)
• Sick/Personal (Unplanned Time Off)
• Flexible Spending Accounts
• Health Savings Account (HSA)
• Commuter Accounts
• 401k with Employer match
• Voluntary Short Term Disability
• Company Paid Life Insurance andADD
• Employee Assistance Program (EAP)