Customer Service Representative I

American-Carpet-South-; Kennesaw (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Job summary

American-Carpet-South- is seeking a Customer Service Representative to schedule projects promptly, verify scopes, and communicate site requirements to customers. The role includes coordinating installers, landing technicians, and ensuring timely, high-quality installations.

Ideal candidates will thrive in a fast-paced call center environment, enjoy helping customers, and excel at problem solving. A flexible schedule, including overtime or weekends, may be required.

Qualifications

• Experience in a call center environment and ability to handle high call volumes.
• Strong customer service orientation with a can-do attitude.
• Able to navigate computer systems and learn processes quickly.

Responsibilities

• Make and receive a high number of scheduling calls.
• Verify purchased items with customers to ensure correct product delivery.
• Answer calls from Installation team about ETA and arrival times.
• Follow up with customers after installation to ensure satisfaction.

Skills

Call Center experience

Customer service

Communication skills

Problem solving

Job description

The primary role of the Customer Service Representative is to schedule all projects in a timely manner according to the installation type sold and ACS capacity while also verifying work scope and communicating job site requirements to the consumer. This role will also be responsible for landing technicians and closing installs ensuring ACS is meeting time and quality commitments.

About You
(Who we're looking for)

• You have worked in a Call Center environment and loved it. You find joy in speaking with customers over the phone and are eager to find them the resolution needed. You also like to push yourself in the number of calls you can accomplish per day.
• Rolling up your sleeves and getting into the nitty gritty is your thing and are always looking for the next task to accomplish.

Essential Functions
(What you would be in charge of)

• You will be making and receiving a high number of scheduling calls.
• You will verify purchased items with the customer to ensure they receive the correct product.
• You will receive calls from our Installation team regarding their estimated time of arrival and when they arrive to the customers home.
• You will follow up with the customer upon installation to make sure they are highly satisfied.

Qualifications
(Your experience may be similar to)

• You value customer service and understand what it means to SAY YES to the customer
• You are not afraid of challenges and adapt to changes in processes.
• You know how to use a computer and can navigate various systems (we created our system, so it is EASY to learn)
• Problem solving is something you call yourself a pro at

Requirements
(What we need you to rock in)

• You understand and know what it means when people say “Teamwork makes the dream work”. Working overtime and/or weekends does not worry you.
• You are organized and like everyone to keep things as such

Benefits

• Medical, Dental, Vision
• Vacation (Planned Time Off)
• Sick/Personal (Unplanned Time Off)
• Flexible Spending Accounts
• Health Savings Account (HSA)
• Commuter Accounts
• 401k with Employer match
• Voluntary Short Term Disability
• Company Paid Life Insurance andADD
• Employee Assistance Program (EAP)