Installation Manager

Andersen Corp.; Columbia Township (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

Andersen Corp. is looking for an individual to manage installation projects in Columbia Township, MO. The role involves providing financial approvals, overseeing subcontractors, and resolving disputes to ensure projects meet financial and construction standards.

Candidates must have strong skills in project management, excellent communication abilities, and uphold a commitment to quality and customer satisfaction. This position offers the opportunity to work closely with sales and installation teams to facilitate successful project completions.

Qualifications

• Ability to provide financial approval on job-impacting work up to a 10% variance of originally estimated costs.
• Must maintain 98% accuracy on all measures in both units and jobs measured.
• Experience with dispute resolution between customers and installers.

Responsibilities

• Provide complete installation method and materials estimate for jobs.
• Manage the installation life cycle and direction of subcontractors.
• Assess and resolve underperforming products or installations.
• Process project-related paperwork, including EPA lead-safe work practice documentation.
• Serve as primary liaison between sales and customer to ensure completion.

Job description

Job Details

• Apply sound business judgement and accepted measurement techniques to produce installable windows and doors for every opening for an average of 60 jobs per month, approximately $750,000 in revenue. Work with the Sales Manager to ensure all projects have been sold and priced in a manner commensurate with company policies and financial objectives. Reject or approve the viability of each project based on its overall contribution to business objectives and inform the Sales Manager and Sales Rep of all rejections.
• Serve as primary job‑site contact for installation subcontractors and customers for the entirety of the installation life cycle, including the requirement to resolve all installation and customer discrepancies during the construction process. Responsible for on‑site customer‑installer dispute resolution. Direct oversight of subcontractors as required to ensure productivity and standards of subcontractors. Determine job specializations among subcontractors and assign work accordingly.
• Ability to provide financial approval on job‑impacting work up to a 10% variance of originally estimated costs.
• Perform post‑installation assessments for products or installations that are failing to meet established standards. Prescribe work and materials necessary to correct product or installation deficiencies.
• Determine workflow, project complexity, and identification of appropriate skills necessary to complete a project.
• Promote/enable the RbA Green Diamond Culture with every interaction.

Responsibilities and Duties

• Provide complete installation method and materials estimate for jobs, ensuring each job meets financial, construction and manufacturability standards.
• Management of the installation life cycle, including the direction of subcontractors, dispute resolution, and decisions affecting the financial outcome of the project.
• Assessment, documentation and resolution for underperforming products or installations.
• Processing of project‑related paperwork and other administrative duties, including EPA lead‑safe work practice documentation.
• Must maintain 98% accuracy on all measures; you are expected to maintain this accuracy level in both units measured and jobs measured.
• Direct oversight and management of subcontractors as required to ensure productivity and standards of subcontractors. Determine job specializations among subcontractors and assign work accordingly.
• Utilize Specification and Technical Information manual to ensure adherence to min‑max sizes and correct material listing for installation.
• Proactively recognize situations that could impact customer expectations, job costs, and/or required residential building codes. Create documented solutions when forecasted issues arise. Submit structural issues and concerns to the Operations Manager for design and approval.
• Break down all required materials for successful first‑time completion of all jobs measured.
• Serve as primary liaison between sales and customer. Provide solutions to ensure successful first‑time completion with adherence to local building codes.
• Assist with installation and service work as required.
• Dependable and punctual with appointments, documentation, and commitments.
• Measures are to be submitted to the Back Office within a 24‑hour period. Exceptions are made for orders on measure summary or those requiring engineering.