Installation Manager

HomePro; Carrollton (TX); On-site; USD 75,000 - 105,000; Full time

Job summary

HomePro in the DFW area seeks an Installation Manager to oversee day-to-day operations across the residential installation team. You will lead field technicians, streamline scheduling, and ensure high-quality installations for homeowners.

This role requires strong leadership, a solid understanding of residential technologies, and a passion for delivering excellent service. You will collaborate with sales, design, and customer service to ensure smooth handoffs and measurable results.

Qualifications

• 5+ years of experience in installation management, project coordination, or field service within residential AV, home security, or home automation.
• Strong understanding of home security systems (alarms, doorbell cameras, sensors), smart home platforms (Control4, Savant, Ring, ADC), and AV (home theaters, whole-house audio).
• Proven experience managing field teams, schedules, and customer expectations.
• Excellent organizational, multitasking, and leadership skills.

Responsibilities

• Oversee daily residential install field operations and teams.
• Schedule and dispatch technicians to ensure on-time installations.
• Refine operational processes for efficient project execution.
• Manage inventory and ordering for security devices, sensors, cameras, and AV gear.
• Serve as main contact for escalated customer issues post-installation.
• Coordinate with sales and design for smooth handoffs and clear project scopes.
• Hire, train, and develop technicians with focus on technical skills and customer service.
• Track KPIs and drive continuous improvement.
• Ensure licensing, safety protocols, and best practices for residential installs.
• Stay informed on industry trends and tools to improve offerings and team knowledge.

Skills

Field service management

Leadership

Customer service

CRM tools

Inventory management

MS Office

Google Suite

Communication

Tools

Field service management platforms

CRM tools

Inventory systems

MS Office Suite

Job description

HomePro, a leader in smart home automation, security systems, and media installation solutions in the DFW area, is growing — and we’re looking for motivated, professional, and customer-focused individuals to grow with us.

Position Summary

We are seeking a detail-oriented and proactive Installation Manager to oversee day-to- day operations across our residential installation team. This person will manage field technicians, streamline scheduling, oversee inventory, and ensure a top-tier experience for every homeowner we serve while working on continuous improvement. A successful candidate will have strong leadership skills, a solid understanding of residential technologies, and a passion for delivering excellent service and strong cross collaboration capabilities.

Key Responsibilities

• Manage daily install field operations including installation and support teams for residential customers.
• Supervise technician scheduling and dispatch to ensure on-time, quality installations and service appointments.
• Implement and refine operational processes to ensure efficient, consistent project execution.
• Oversee inventory control and ordering for equipment like security panels, sensors, cameras, smart devices, and AV gear.
• Act as the main point of contact for escalated customer issues; ensure all residential clients are satisfied post-installation.
• Maintain communication with the sales and design teams to ensure smooth job handoffs and clear project scopes.
• Hire, train, and develop technicians with a focus on technical skills and customer service.
• Track and report KPIs (on-time completion, first-time fix rate, customer satisfaction, etc.) and drive continuous improvement.
• Ensure compliance with licensing, safety protocols, and best practices for residential installs.
• Stay informed on industry trends, products, and tools to help improve customer offerings and team knowledge.

Requirements

• 5+ years of experience in installation management, project coordination, or field service within residential AV, home security, or home automation.
• Strong understanding of home security systems (alarms, doorbell cameras, sensors), smart home platforms (e.g., Control4, Savant, Ring, ADC), and AV (home theaters, whole-house audio).
• Proven experience managing field teams, schedules, and customer expectations.
• Excellent organizational, multitasking, and leadership skills.
• Tech-savvy with experience using field service management platforms, CRM tools, and inventory systems.
• High degree of computer literacy (MS Office Suite, GMail, Google Suite)
• Strong interpersonal skills and customer-first mindset.

Preferred Qualifications

• Industry certifications (e.g., Control4, Savant, Lutron, Ring Pro Installer)
• Previous experience at a residential security/AV company
• Experience managing large installations field service teams (20+ Technicians)
• Heavy experience with High Volume installation models (550+ installs a month)
• ODOO Experience if possible
• Familiarity with permitting and residential construction timelines