Installation Manager

Bachman’s Roofing; Allentown (Lehigh County); On-site; USD 68,000 - 73,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance

Dental insurance

Vision insurance

Paid time off

Employee referral program

Job summary

Bachman’s Roofing in Allentown, PA is seeking an Installation Manager to oversee installation projects, support field teams, and ensure top-tier quality and service. You’ll manage schedules, safety, and communications with homeowners, aiming for exceptional customer experiences.

The role emphasizes leadership, organization, and collaboration with sales and administrative staff to keep projects on track and within budget. Join a team that values integrity and strong workmanship.

Qualifications

• Previous supervisory or management experience.
• Experience in a customer service, field operations, or project coordination role.
• Strong leadership and communication skills.
• Excellent organizational and time management skills.
• Strong problem‑solving abilities and decision making in fast-paced environments.
• Customer-first mindset with focus on quality workmanship and service excellence.
• Ability to collaborate with field teams, sales, and admin staff.
• Flexibility to adapt to changing schedules and time-sensitive issues.

Responsibilities

• Oversee multiple installation and repair projects daily from scheduling to completion.
• Lead, support, and manage crew leaders and technicians to ensure safe, efficient work.
• Coordinate project timelines with Sales Managers and Production Administrators.
• Identify risks, troubleshoot issues, and elevate concerns as needed.
• Conduct pre-, during, and post-installation inspections for quality and safety.
• Maintain clear homeowner communication with timely updates and issue resolution.
• Monitor progress and hold teams accountable for quality and on-time delivery.
• Review payroll for hourly employees and ensure accuracy.
• Suggest process improvements to boost efficiency and performance.
• Represent Bachman's Roofing with professionalism and accountability.

Skills

Leadership

Communication

Organization

Project coordination

Time management

Problem solving

Job description

Join the Team of a Lifetime!Ready to take the next step in your career with a company that values leadership, quality, and its people?Bachman's Roofing is looking for a motivated, organized, and results-driven

Department:

Operations

Location:

Allentown (LHV)

Compensation:

$68,000 - $73,000 / year

Description

Join the Team of a Lifetime! Ready to take the next step in your career with a company that values leadership, quality, and its people? Bachman's Roofing is looking for a motivated, organized, and results-driven Installation Manager to join our growing team. At Bachman's Roofing, you’ll be surrounded and supported by a team of dynamic, engaged people who take pride in what they do. We’re not your average roofing company. Built On Integrity isn’t just our motto—it’s our core philosophy. We love our people, we love our customers, and we love our work. As an Installation Manager, you’ll play a critical role in delivering an exceptional customer experience by overseeing installation projects, supporting field teams, and ensuring every job meets our standards for quality, safety, and service. You’ll be responsible for keeping projects on track, developing strong relationships with our crews, and ensuring homeowners receive the high-quality experience they deserve.

What You’ll Do

• Oversee multiple installation and repair projects daily, from initial scheduling through final completion.
• Lead, support, and manage crew leaders and repair technicians to ensure work is completed safely, efficiently, and on schedule.
• Partner with Sales Managers and Production Administrators to coordinate project timelines, resolve challenges, and meet customer expectations.
• Proactively identify project risks, troubleshoot issues, and elevate concerns when necessary.
• Conduct pre-installation, installation, and post-installation inspections to ensure workmanship meets company standards and established processes.
• Communicate with homeowners throughout their projects, providing timely updates, addressing concerns, and ensuring a positive customer experience.
• Monitor project progress and hold field teams accountable for quality, productivity, and timely completion.
• Review and approve payroll for hourly employees, ensuring accuracy and timely processing.
• Identify opportunities to improve installation processes, team performance, and operational efficiency.
• Represent King Quality Roofing with professionalism, accountability, and a commitment to doing the job right.

What We’re Looking For

• Previous supervisory or management experience.
• Experience in a customer service, field operations, or project coordination role.
• Strong leadership and communication skills, with the ability to motivate teams and hold others accountable.
• Excellent organizational and time management skills, including the ability to manage multiple projects and competing priorities.
• Strong problem‑solving skills and the ability to make decisions in a fast‑paced environment.
• A customer‑first mindset with a commitment to quality workmanship and service excellence.
• Ability to work collaboratively with field teams, sales, and administrative staff.
• Flexibility to manage changing schedules and resolve time‑sensitive project issues.

Preferred Qualifications

• Previous experience in residential roofing, construction, or home improvement.
• Experience managing installation crews, contractors, or field service technicians.
• Familiarity with installation quality standards, job inspections, and project scheduling.

Benefits

• 401(k) with company match.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Paid time off.
• Employee referral program.