Installation Manager

Surfaces Construction Group Llc; Albuquerque (NM); On-site; USD 45,000 - 75,000; Full time

Job summary

Keller Services is seeking a capable supervisor to manage year-round installer recruitment, coordinate jobs, and ensure high customer satisfaction. The role involves site inspections, payroll coordination, and maintaining strong relationships with installers and vendors in a fast-paced environment.

Candidates should have flooring industry knowledge, scheduling experience, and proficiency with Excel/Microsoft Office. Flexibility for local travel and weekend work is required.

Qualifications

• 2-5 yrs flooring industry knowledge and/or experience.
• Working knowledge of scheduling and team development.
• Proficiency with Excel and Microsoft Office suite systems.
• Must have valid driver's license and maintain current insurance status.
• Flexibility to work nights and weekends, as needed.

Responsibilities

• Year round recruiting/onboarding/replacement of installers (hard surfaces/carpet).
• Coordinate jobs within SOP standards (coverage and workload).
• Review and assess installer performance via job site inspections and customer-driven scores.
• Ensure complete customer satisfaction via timely follow up and conflict resolution.
• Manage customer database with timely record and billing; review/approve payroll submissions.

Skills

Flooring knowledge

Scheduling

Team development

Spanish language

Driver's license

Customer service

Education

Associates Degree

Tools

Excel

Microsoft Office Suite

Job description

Summary/Objective:Primary duty is to ensure a remarkable flooring experience by managing all customer service aspects and functions relating to flooring installations; year round installer recruiting; works closely with installers to coordinate jobs, conduct site inspections, offer issue resolution and support operational practices in alignment with company standards; display high level of customer service skills by building and developing relationships with customers, installers, and vendors.Essential FunctionsYear round recruiting/onboarding/replacement of installers (hard surfaces/carpet)Coordinate jobs within SOP standards (ensure coverage and workload)Review and assess installer performance by conducting job site inspections and review of customer driven scoresEnsure complete customer satisfaction via timely follow up and conflict resolutionManage customer database with timely record and account billingAccurately review/edit, approve and submit weekly installer pay to payroll/accounting within SOPMeet/exceed monthly performance metrics (LTR, compliance, C&P, TIP, stock)Display and provide everyday leadership to all employees, contractors, and guests within the officeHelp build and maintain partnerships with Lowes stores as needed to build confidence in Keller ServicesAlways display Keller Vision, Values, and PurposeCompetenciesFlooring installation/construction coordinating and best practicesAnalytical and problem-solving abilitiesTime Management/Organization SkillsStrong interpersonal/relationship building skillsExcellent/professional oral, written communicationPersonal Initiative, Effectiveness, CredibilityHigh emotional intelligenceComputer/Software Skills: Microsoft 8 and higher, proprietary technologySupervisory Responsibility: This position has direct supervisory duties to installation crews, office and warehouse aassociates, as applicable. Position reports to the Sr. Installation Manager or Regional Manager.Work Environment: This job operates in a warehouse office and field operation environments. This role may frequently drive; routinely uses warehouse equipment such forklifts/pallets, and standard office equipment such as computers, laptops, phones, and printers.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee must enjoy fast paced environment, requires proper lifting technique up to 50lbs, is regularly required to talk or hear, bend, stoop, or twist. Most duties performed while sitting or standing for long periods of time; driving and walking; use of hands/fingers; reach with hands and arms. Exposures to various temperature changes; requires reading, writing and average math skills.Position Type/Expected Hours of Work Position is Full Time or Part Time Regular as needed to support the operational initiatives. Occasional evening and weekend work may be required as job duties demand.Travel: Some local travel within regionMinimum Qualifications:2-5 yrs flooring industry knowledge and/or experienceWorking knowledge of scheduling, and team developmentProficiency with Excel and Microsoft Office suite systemsProven track record for increasing sales/improving workflowMust have valid drivers license and maintain current insurance statusFlexibility to work nights and weekends, as neededPreferred Qualifications:Associates DegreePrevious home improvement retail experienceProficient in speaking business/professional SpanishOther Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.