Installation Field Quality & Readiness Specialist

Renewal by Andersen; Richmond (VA); In loco; USD 42.000 - 68.000; Tempo pieno

Descrizione del lavoro

Renewal by Andersen in Central Virginia seeks an Installation Field Specialist to support installation execution in customers' homes. You will assist crews with morning readiness, observe workmanship, and engage homeowners to reinforce a positive experience.

Responsibilities include delivering materials, troubleshooting field issues, and escalating quality concerns to the Installation Supervisor. A valid driver’s license and ability to travel between the warehouse and job sites are required.

Competenze

• 3+ years of window/door installation, residential remodeling, carpentry, or comparable field experience preferred.
• Strong working knowledge of residential installation practices and quality standards.
• Ability to identify workmanship concerns and coach installation professionals constructively.
• Strong customer communication and interpersonal skills.
• Ability to troubleshoot field issues and coordinate practical solutions.
• Comfort using mobile devices, field-service technology, and digital documentation.
• Valid driver's license and ability to travel regularly between the warehouse and active job sites.
• Ability to lift and carry installation materials and occasionally assist with hands-on installation work.

Mansioni

• Morning Installation Readiness: ensure crews are prepared, confirm products and documentation, answer questions, coordinate with Warehouse/IPM/Installation Supervisor.
• Field Quality & Installation Practices: conduct site visits, observe workmanship, identify quality concerns, coach crews, escalate significant issues.
• Customer Experience: introduce yourself to homeowners, check installation experience, address concerns, communicate unresolved issues to team.
• Field Support: deliver materials, assist troubleshoot, provide hands-on help when needed, support during high-priority situations.
• Role Success: be field-oriented, observant, customer-focused, and organized.

Conoscenze

Installation experience

Customer communication

Travel availability

Digital documentation

Descrizione del lavoro

Renewal by Andersen in Central Virginia seeks an Installation Field Specialist to support installation execution in customers' homes. You will assist crews with morning readiness, observe workmanship, and engage homeowners to reinforce a positive experience.

Responsibilities include delivering materials, troubleshooting field issues, and escalating quality concerns to the Installation Supervisor. A valid driver’s license and ability to travel between the warehouse and job sites are required.