Installation Coordinator

Norbec Inc.; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Norbec is seeking an Installation Coordinator to support onsite activities for walk-in cooler and freezer installations across the United States. You will partner with project management and customer service teams to manage projects from kick-off through final customer acceptance, often traveling to customer sites and coordinating with installers and site managers.

The role requires strong communication, organization, and problem-solving skills, with a focus on delivering excellent client

Qualifications

• College degree or equivalent.
• 3–5 years experience with a manufacturer of cold storage or food service equipment.
• Knowledge of reading construction plans.
• Valid driver’s license.
• Excellent written and verbal communication skills.
• Project management skills.
• Strong customer service orientation.

Responsibilities

• Coordinate and/or attend kick-off meetings for new projects.
• Assist with field surveys prior to production.
• Schedule production with GC and internal project management.
• Coordinate installation with installation companies and delivery timelines.
• Travel to customer sites to coordinate with installers and project managers.
• Provide regular site updates and field reports documenting progress.
• Ensure installation methods comply with Norbec QA/QC standards.
• Obtain customer sign-off after each project completion.

Skills

Project management

Communication

Reporting

Self-motivated

Teamwork

Microsoft Office

Education

College degree or equivalent

Tools

Daily reporting tool

Job description

SUMMARY OF JOB RESPONSIBILITIES

Collaboration, engagement, and customer experience are the keys to Norbec’s unparalleled success and reputation. These values are applied every day by competent, motivated people and have enabled Norbec to become a leading manufacturer of walk-in cooler and Freezer solutions.

Norbec’s business in the USA has grown at a point where we now need onsite support during the building of our walk-in coolers and freezers. This position is an opportunity to work within a fast-paced environment with a company in constant growth.

Reporting directly to the Installation Manager, the Installation Coordinator will be responsible for following active projects in the United States. All projects require a certain level of site coordination. He/She will work collaboratively with Norbec’s project management and customer service teams as well as the Regional Sales Manager in assuring the best client experience from project kick-off meeting to the site coordination to the final customer acceptance after the installation has been completed.

This role requires consistent travel within the territory with possible overnight stays.

MAJOR RESPONSIBILITIES:

Project Involvement

• Coordinate and/or attend kick-off meetings for new projects.
• Possible field surveys prior to production,
• Ensure proper scheduling of production with GC and with Norbec’s internal project management team.
• Ensure that installation company have been scheduled and ready for site installation in coordination with product delivery.
• Travel to customer locations at the beginning of most projects to coordinate with installers and customer's project managers.
• Report back internally and to the customer with regular site calls or follow-up visits with field reports to document progress of given projects.
• Ensure the proper installation methods are applied by the installation team and are within Norbec’s QA/QC program.
• Conduct site inspections and gain customer sign off at the end of every project to ensure customer satisfaction.

• Develop and maintain meaningful relationships with installers, customer’s project managers, and other stakeholders.
• Interface between the job site, the Norbec project management team, and other departments.
• Develop an expertise in evaluating required renovation, fixes required on-site and provide recommendations.
• Resolve everyday site issues.
• Report activities via a reporting tool (Daily Report).

MININUM REQUIREMENTS:

• College Degree or equivalent
• 3-5 yrs. experience with a manufacturer of cold storage, refrigerated or food service equipment solutions.
• 3-5 yrs of construction knowledge would be an asset.
• Technical background is preferred.
• Knowledge in reading construction plans
• Follow-up on projects
• Valid driver’s license
• Self-governing / Self-motivator / Positive attitude
• Excellent communicator (not a chatterbox),
• Excellent written and verbal communication skills
• Listener
• Project management skills
• Teamwork with colleagues
• Reporting skills
• Computer literate, ( Microsoft Office, web-based applications, reporting tools, etc.)
• Prior experience within the Foodservice or Grocery industry with good knowledge in the manufacturing industry.
• Knowledge of walk-in cooler and freezer products is an asset.
• Results-oriented, Self-starter
• High levels of energy and enthusiasm, customer driven and professional.
• Structured and motivated
• Proven client-service skills
• Proven problem-solving skills.
• The success of this position will rely on self-driven initiative, navigating ambiguity, and an independent personality.
• Candidates must embody customer centric communication in person, virtual and verbal.
• Tracking projects status will be key to this role.

ABOUT NORBEC:

Norbec is a North American leader in manufacturing both prefabricated walk-in coolers and doors as well as architecturalinsulated metal panels for building envelopes. Norbec prides itself on being a trusted partner in any type of project for a vastselection of markets, including supermarkets, food service, building envelopes, food processing plants, grocery stores, cleanrooms and many more. Founded in 1982, Norbec has earned asolid reputation as a leader and continuously innovates to bring its customers the best products and service.

For more information about our products, projects, and teams, visit norbec.com.