Installation Coordinator

ReFloor; Troy (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Refloor is seeking an Installation Coordinator to own daily installation operations, ensuring projects run smoothly and customers are thrilled. You will schedule, track, and manage progress while supporting on-site teams and handling payments to keep projects on time and within scope.

You will build strong relationships with customers and crews, translate technical details into clear communications, and adapt to changing priorities, contributing to Refloor's growth as a people-first flooring

Qualifications

• Action-oriented mindset with initiative to move projects forward.

Responsibilities

• Be the Connection: Build and maintain strong relationships with customers and installation crews to ensure open communication and smooth project execution.
• Own the Project Flow: Manage the scheduling, tracking and daily progress of installed projects from start to finish.
• Support On-Site Teams: Assist installers on job sites by answering questions, resolving basic issues, and handling customer change requests.
• Process Payments: Collect final payments, update contracts when necessary, and ensure accurate record-keeping.
• Deliver Exceptional Service: Serve as a trusted point of contact, addressing customer concerns during and after installation.
• Jump In as Needed: Support the team with additional tasks to keep operations running efficiently.

Skills

Action-Oriented

Customer-First Mindset

Clear Communicator

Problem Solver

Adaptability

Experience Bonus

Job description

Imagine a role where you directly impact the success of every project and the satisfaction of every customer. As an Installation Coordinator at Refloor, you'll take ownership of daily installation operations, ensuring projects run smoothly, customers are thrilled, and crews have everything they need to succeed.

We believe career growth is built into every position at Refloor — here, your contributions are recognized, and your development is our priority.

What You’ll Do:

• Be the Connection: Build and maintain strong relationships with customers and installation crews to ensure open communication and smooth project execution.
• Own the Project Flow: Manage the scheduling, tracking and daily progress of assigned installation jobs from start to finish.
• Support On-Site Teams: Assist installers on job sites by answering questions, resolving basic issues, and handling customer change requests.
• Process Payments: Collect final payments, update contracts when necessary, and ensure accurate record-keeping.
• Deliver Exceptional Service: Serve as a trusted point of contact, promptly addressing any customer concerns during and after the installation process.
• Jump In as Needed: Support the team with additional tasks to keep operations running efficiently.

What You Bring:

• Action-Oriented: You take initiative and move projects forward with energy and focus.
• Customer-First Mindset: You understand that great service creates loyal customers.
• Clear Communicator: You can translate technical details into clear, easy-to-understand language.
• Problem Solver: You stay calm under pressure and find smart solutions on the spot.
• Adaptability: You thrive in changing environments and handle complexity with ease.
• Experience Bonus: Background in flooring, construction, or home improvement is a plus — but not a must!

Yes, we are building the fastest and most-trusted flooring company in America; and yes, our floors are fabulous; and yes, they do come with a lifetime guarantee -- but we know that the real superpower behind our success comes from the fact that we are a PEOPLE company first.
If you are looking for a company that supports you, where the team is the #1 asset, and everyone is empowered to expand their skill set and drive their careers... then come get in on the ground floor with the team that will floor America!