Supervisor, Installation & Repair

Clearwave Fiber; Mokena (IL); On-site; USD 68,000 - 85,000; Full time

Benefits offered by this job

Lucrative bonus plan

Medical, dental, and vision plans

401(k) with matching

Job summary

A telecommunications service provider is looking for an Installation & Repair Supervisor to lead a team of technicians in Mokena, Illinois. The role requires at least 5 years of experience in telecommunications, strong leadership and problem-solving skills. The supervisor will oversee installation, ensure work quality, and maintain compliance. This full-time position offers an annual salary between $68k and $85k, along with benefits including medical, dental, and a 401(k) plan.

Qualifications

• 5+ years in telecommunications installation, repair, construction, or field operations.
• Strong knowledge of copper, HFC, GPON, and broadband provisioning.
• Formal supervisor experience preferred.

Responsibilities

• Lead a team of technicians for installation and repair.
• Oversee field operations and ensure work quality.
• Conduct quality control assessments and audits.

Skills

Telecommunications installation

Team leadership

Problem-solving

Organizational skills

Communication skills

Tools

Testing equipment

Tools

Job description

Make an Impact. Lead a Team. Build Something That Lasts.

At Clearwave Fiber, we’re building more than a network — we’re building stronger communities. When people can connect, work, learn, and thrive, the entire community moves forward. That’s our purpose, and we back it up with action, accountability, and heart.

We are looking for an Installation & Repair Supervisor who takes charge, solves problems without drama, and leads from the front. This role is for someone who can coach a team, uphold standards, and roll up their sleeves when needed — all while delivering a consistently excellent customer experience.

If you thrive in fast‑moving field environments, know your fiber from your coax, and can motivate a team to deliver quality work every time, this is your opportunity.

What You’ll Do

• Lead, coach, and support a team of skilled technicians responsible for installing and repairing voice, video, broadband, and fiber services.
• Oversee day‑to‑day field operations, scheduling, service orders, preventive maintenance, and troubleshooting.
• Ensure high‑quality workmanship, safety compliance, and timely completion of work.
• Conduct quality control assessments and audits to keep work standards high and repeat truck rolls low.
• Serve as the go‑between for Operations, Sales, Engineering, and Customers — keeping everyone aligned and informed.
• Analyze trouble tickets and productivity data to identify wins, gaps, and opportunities for improvement.
• Train and develop technicians on evolving fiber and fixed wireless technologies.
• Model professional behavior and create a team culture of accountability, pride, and ownership.
• Take part in hiring, performance feedback, coaching, and recognition.
• Maintain accurate reporting, inventory accountability, crew schedules, and compliance documentation.
• Jump in to support other Clearwave markets as needed.

What You Bring

• 5+ years in telecommunications installation, repair, construction, or field operations.
• Strong knowledge of copper, HFC, GPON, Fiber‑to‑the‑Home systems, and broadband provisioning.
• Experience leading, training, or mentoring field teams — formal supervisor experience a plus.
• Solid understanding of AC/DC theory and safe work practices.
• Strong problem‑solving skills — you see issues, own them, and fix them.
• Organizational and time‑management skills that would make even the most chaotic day look effortless.
• Ability to communicate clearly and confidently — written, verbal, and in the field.
• A clean driving record, valid license, and willingness to work flexible hours as needed.

Physical & Work Environment

This is not a desk job. You will:

• Walk job sites, climb ladders, work in attics, yards, easements, and outdoor environments.
• Work with small components, tools, and testing equipment.
• Lift equipment up to 90 lbs when needed.
• Work safely around electrical and utility structures — safety first, always.

Benefits

• Annual Salary $68‑$85k DOE
• Lucrative bonus plan
• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid Time Off
• 401(k) with matching and vested immediately
• Employee Assistance Plan
• Employee Referral Plan

Additional Perks

• Free services, if living within service area
• Associate recognition program
• Advancement opportunities
• Collaborative work environment

Our Core Values

• Purpose – We are about more than ourselves.
• Ownership – We are owners.
• Courage – We embrace challenge.
• Resourcefulness – We find a way.
• Simplicity – We focus on what matters.

About us

Clearwave Fiber, a 100% Fiber Optic Internet provider offering business, enterprise, and residential communications services, is expanding its network to reach new communities across the Midwest and Southeast regions. This new venture was formed from Hargray Fiber and Clearwave Communications. Clearwave Fiber has the financial backing of Cable One, GTCR, Stephens Capital, and The Pritzker Organization. Our team of more than 400 colleagues is committed to delivering the most advanced technology and customer service. If you enjoy technology and are passionate about working with a new venture with strong investment partners, we’d like to invite you to consider joining us in this endeavor.

Pre‑hire Processes

Clearwave Fiber is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre‑hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Engineering and Information Technology

Industries

Telecommunications