Install & Service Operations Leader (Performance‑Driven)

bathplanet; Toms River (NJ); On-site; USD 70,000 - 90,000; Full time

Job summary

bathplanet is seeking a high-level Installation & Service Manager (Operations Leader) in the United States to own our installation and service division. This is a performance-driven leadership role with accountability for results and a strong demand pipeline.

You will oversee installation crews, scheduler, materials coordination, quality control, and customer experience, while hiring and coaching the install team to drive speed, quality, and efficiency.

Qualifications

• Proven leader in construction, remodeling or home services.
• Thrive in a results-driven environment.
• Able to manage people, processes and deadlines.
• Takes ownership and drives accountability.

Responsibilities

• Oversee installation crews and service technicians.
• Coordinate job flow from post-sale to completion.
• Handle scheduling, materials coordination and job readiness.
• Maintain quality control systems and install standards.
• Manage customer experience and resolve issues.
• Hire, train, and develop the install team.
• Drive performance across speed, quality and efficiency.

Skills

Leadership

Operations management

People management

Scheduling

Quality control

Customer experience

Job description

bathplanet is seeking a high-level Installation & Service Manager (Operations Leader) in the United States to own our installation and service division. This is a performance-driven leadership role with accountability for results and a strong demand pipeline.

You will oversee installation crews, scheduler, materials coordination, quality control, and customer experience, while hiring and coaching the install team to drive speed, quality, and efficiency.