Install Manager (Countertop)

Accent Countertops; Reno (NV); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

Competitive wage

Job summary

Accent Countertops Reno is seeking a full-time Install Manager to lead a team of installers and templaters, oversee scheduling, and ensure high-quality countertop installations. The role emphasizes customer satisfaction and efficient operations across a busy Reno installation facility.

The candidate should have construction experience, strong organizational and communication skills, and a valid driver's license. Compensation ranges from $60,000 to $70,000 DO.E., with full medical benefits.

Qualifications

• Related secondary education with 2 years related experience or 5-7 years' experience in a related field in lieu of formal education.
• Has a good understanding of construction or has a background in construction.
• Basic computer skills with experience using Microsoft Office and ability to learn other software programs.
• Strong organizational skills.
• Ability to handle challenging situations with diplomacy and respect.
• Effective communication skills.
• Excellent customer service skills.
• Works well under pressure and meets deadlines.
• Ability to coach, train and develop employees.
• Valid driver's license and a clean criminal record.

Responsibilities

• Ensures timely booking of templates and installation.
• Effectively manage the capacity of the install/template team within workload and capability.
• Supervises the work of the installers ensuring efficiencies are maintained.
• Oversees the scheduling of product installation and associated administration.
• Provides regular and ad-hoc reporting as needed (run sheets, payouts).
• Liaises with other departments to ensure customer satisfaction.
• Responds to and resolves escalated installer questions or concerns.
• Investigates and resolves escalated customer complaints related to an installation job.
• Completes employee administration activities (reviews, vacation scheduling).
• Other duties as assigned. Day shift- Monday to Friday.

Skills

Construction knowledge

Organizational skills

Diplomacy under pressure

Effective communication

Customer service

Coaching/training

Driver's license

Clean criminal record

Software learning ability

Education

Related secondary education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Accent Countertops, founded in 1985, provides fabrication and installation of granite, quartz, and solid surface countertops. Located in Murray, Utah and Reno, Nevada, Accent fabricates out of a 40,000 sq ft facility with state-of-the-art equipment in Murray and services the Reno market from their sales and installation facility in Reno. Thirty-five years of quality service has established Accent Countertops as a local leader in countertop design and installation.

Required immediately, Accent Countertops Reno, NV is seeking a full time Install Manager.

Position Summary:

Manages a team of installers and templaters responsible for installing, servicing, and repairing countertops. Responsible for overseeing scheduling and other matters related to the installation of products.

Desired Skills & Experience:

• Related secondary education with 2 years related experience or 5-7 years' experience in a related field in lieu of formal education.
• Has a good understanding of construction or has a background in construction
• Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
• Strong organizational skills
• Ability to handle challenging situations with diplomacy and respect
• Effective communication skills
• Excellent customer service skills
• Works well under pressure and meets deadlines
• Ability to coach, train and develop employees
• Valid driver's license and a clean criminal record

Duties and Responsibilities:

• Ensures timely booking of templates and installation
• Effectively manage the capacity of the install/template team within workload and capability
• Supervises the work of the installers ensuring efficiencies are maintained taking a proactive approach to ensure that the needs of the customer, the company and the installation team are met
• Oversees the scheduling of product installation and associated administration
• Provides regular and ad-hoc reporting as needed (i.e. run sheets, payouts etc.)
• Liaises with other departments to ensure customer satisfaction (i.e. customer service, sales, etc.)
• Responds to and resolves escalated installer questions or concerns
• Investigates and resolves escalated customer complaints related to an installation job
• Completes employee administration activities (reviews, vacation scheduling, etc.)
• Other duties as assigned
• Day shift- Monday to Friday

Accent is proud to offer the successful candidate:

• Competitive wage at $60k - $70k D.O.E.
• Medical/Dental/Vision benefits

Accent Countertops provides the Best Prices on Quality Countertops in Utah and Nevada. No middle-men and no extra markups. Save money and get the best quality countertops and stone fabrication for your project.

We are an Equal Opportunity Employer