Install Manager: Countertop Install & Team Lead

Accent Countertops; Reno (NV); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

Competitive wage

Job summary

Accent Countertops Reno is seeking a full-time Install Manager to lead a team of installers and templaters, oversee scheduling, and ensure high-quality countertop installations. The role emphasizes customer satisfaction and efficient operations across a busy Reno installation facility.

The candidate should have construction experience, strong organizational and communication skills, and a valid driver's license. Compensation ranges from $60,000 to $70,000 DO.E., with full medical benefits.

Qualifications

• Related secondary education with 2 years related experience or 5-7 years' experience in a related field in lieu of formal education.
• Has a good understanding of construction or has a background in construction.
• Basic computer skills with experience using Microsoft Office and ability to learn other software programs.
• Strong organizational skills.
• Ability to handle challenging situations with diplomacy and respect.
• Effective communication skills.
• Excellent customer service skills.
• Works well under pressure and meets deadlines.
• Ability to coach, train and develop employees.
• Valid driver's license and a clean criminal record.

Responsibilities

• Ensures timely booking of templates and installation.
• Effectively manage the capacity of the install/template team within workload and capability.
• Supervises the work of the installers ensuring efficiencies are maintained.
• Oversees the scheduling of product installation and associated administration.
• Provides regular and ad-hoc reporting as needed (run sheets, payouts).
• Liaises with other departments to ensure customer satisfaction.
• Responds to and resolves escalated installer questions or concerns.
• Investigates and resolves escalated customer complaints related to an installation job.
• Completes employee administration activities (reviews, vacation scheduling).
• Other duties as assigned. Day shift- Monday to Friday.

Skills

Construction knowledge

Organizational skills

Diplomacy under pressure

Effective communication

Customer service

Coaching/training

Driver's license

Clean criminal record

Software learning ability

Education

Related secondary education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Accent Countertops Reno is seeking a full-time Install Manager to lead a team of installers and templaters, oversee scheduling, and ensure high-quality countertop installations. The role emphasizes customer satisfaction and efficient operations across a busy Reno installation facility.

The candidate should have construction experience, strong organizational and communication skills, and a valid driver's license. Compensation ranges from $60,000 to $70,000 DO.E., with full medical benefits.