Install Dispatcher

Morsco; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

Morsco is seeking an Install Dispatcher to lead the daily execution of installing dispatch operations across various appliance installations. You will efficiently coordinate with regional support and on-site installers to ensure customer-focused operations.

The ideal candidate must have at least 3 years of customer service experience and strong communication skills to navigate daily tasks effectively. This position involves managing installation calendars, ensuring product deliveries, and maintaining records. Morsco values a detail-oriented individual who can thrive under pressure.

Qualifications

• 3 or more years of customer service experience.
• Excellent verbal and written communication skills.
• Strong computer skills: MS Word, Excel, Outlook.
• Ability to learn quickly, be resourceful, and work independently or as part of a team.
• Strong interpersonal skills; capable of handling customer complaints effectively.
• Ability to prioritize in a fast-paced, multi-tasking environment.
• Proficient in oral and written instructions; clarify as needed.
• Comfortable with new technology and new procedures.

Responsibilities

• Execute the installation strategy, planning and scaling of dispatching operations.
• Maintain the daily installation calendar and route teams for maximum productivity.
• Create, close and verify installation manifests; confirm all tickets have been picked.
• Manage picking queues, assign tickets, ensure correct products are pulled for delivery.
• Route tickets in Innovo, communicate next-day tickets to the installation manager.
• Keep open communication with installers, managers, and sales personnel throughout the day.
• Upload notes and pictures to sales orders; create and email delivery reports.
• Coordinate reschedules, returns, and will-call shipments.
• Assist warehouse personnel with returns and open line issues.

Job description

Install Dispatcher

Lead the daily execution of dispatching installations across custom, semi‑custom, and large‑project appliance installations. Coordinate with regional support, sales, and on‑site installers to ensure efficient, safe, and customer‑focused operations.

Responsibilities

• Execute the installation strategy, planning and scaling of dispatching operations.
• Maintain the daily installation calendar and route teams for maximum productivity.
• Create, close and verify installation manifests; confirm all tickets have been picked.
• Manage picking queues, assign tickets, ensure correct products are pulled for delivery.
• Route tickets in Innovo, communicate next‑day tickets to the installation manager.
• Keep open communication with installers, managers, and sales personnel throughout the day, providing updates as required.
• Upload notes and pictures to sales orders; create and email delivery reports.
• Coordinate reschedules, returns, and will‑call shipments, including communication with RSS.
• Assist warehouse personnel with returns and open line issues; perform other duties as assigned.

Qualifications

• 3 or more years of customer service experience.
• Excellent verbal and written communication skills.
• Strong computer skills: MS Word, Excel, Outlook.
• Ability to learn quickly, be resourceful, and work independently or as part of a team.
• Strong interpersonal skills; capable of handling customer complaints effectively.
• Ability to prioritize in a fast‑paced, multi‑tasking environment.
• Proficient in oral and written instructions; clarify as needed.
• Comfortable with new technology and new procedures.

Preferred Qualifications

• Strong relationship‑based service skills and customer‑service orientation.
• Ability to rapidly understand and execute complex instructions.
• Excellent follow‑up skills and adaptability to changing priorities.
• Experience with dispatch or related operational roles.

Physical & Mental Requirements

Physical Capacities

• Lift up to 50 lbs frequently.
• Stand, sit, kneel, squat, climb, and walk for extended periods.
• Operate common office equipment.

Mental Capacities

• Strong analytical and critical thinking abilities.
• Excellent communication and interpersonal skills.
• High degree of organization, attention to detail, and initiative.
• Ability to manage stress and maintain professional service orientation.

Reece USA is an Equal Opportunity Employer.Reece is an EEO/AA/Disability/Vets Employer.