Install Coordinator - HVAC

Russo Bros. & Co.; East Hanover (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an HVAC Installation Coordinator to streamline installation processes and enhance customer satisfaction. This dynamic role involves scheduling installations, coordinating with sales teams, and ensuring all necessary permits are prepared. The ideal candidate will possess strong communication skills, attention to detail, and experience with customer service. If you thrive in a fast-paced environment and are eager to contribute to a team focused on operational excellence, this opportunity is perfect for you. Join a company that values your contributions and offers a supportive work environment.

Benefits

Competitive Dental, Vision, and Healthcare Plans

401(k) matching

Short-Term and Long-Term Disability

Life Insurance

PTO

Paid Holidays

Employee Assistance Program (EAP)

Qualifications

• Knowledge of processing NJ permits is a plus.
• Experience with PSEG OBR financing plan preferred.

Responsibilities

• Schedule HVAC installations and assign crews in Service-Titan.
• Communicate with customers regarding scheduling and timelines.

Skills

Communication Skills

Multi-tasking

Attention to Detail

Customer Service

Education

High School Diploma

Tools

Service-Titan

Microsoft Suite

Job description

HVAC Installation Coordinator needed at RUSS Bros. Branch located in East Hanover, NJ

RUSSO Bros. HVAC Installation Coordinator will urgently schedule all the HVAC installations. This role will prioritize the jobs to keep all installation crews at work and minimize any gaps in the schedule. The Installation Coordinator will schedule all work to meet departmental revenue goals.

Essential Job Functions:

• Communicate with the sales team to book sold installations
• Schedule installations and assign install crews in Service-Titan
• Keep in communication with customers regarding scheduling and timelines for completion
• Prepare any permits or needed documents prior to installation
• Maintain and update the Install Boards
• Ensure proper equipment has been recorded in the customers records
• Register all equipment as needed
• Register rebates for the company and customers as needed
• Assist customers with scheduling inspections or any post-installation matters
• Make post-installation follow-up calls to achieve the highest level of customer satisfaction

Qualifications:

• Knowledge of processing NJ permits is a huge plus and preferred.
• Must have experience with PSEG OBR (On-Bill Repayment) financing plan.
• Ability to multi-task with a high level of accuracy and attention to detail and prioritization
• Strong communication skills, written and verbal
• Proficient with Microsoft Suite including Word, PowerPoint, Excel, and Outlook
• Prior customer service experience is a PLUS!!!
• Experience with Service-Titan preferred but not required

Experience/ Education:

• High school diploma or equivalent experience

Compensation: $35.00-$43.00 /hr DOE

Benefits:

• Competitive Dental, Vision, and Healthcare Plans
• 401(k) matching
• Short-Term and Long-Term Disability
• Life Insurance
• PTO
• Paid Holidays
• Employee Assistance Program (EAP)

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE

Seniority level: Entry level

Employment type: Full-time

Job function: Strategy/Planning and Information Technology

Industries: Consumer Services