Install Coordinator - HVAC

ZipRecruiter; East Hanover (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in HVAC services is seeking an Installation Coordinator to manage scheduling and installation processes. This role involves coordinating with sales, maintaining installation boards, and ensuring customer satisfaction. Ideal candidates will have strong communication skills and experience with HVAC permits and financing plans. Competitive compensation and benefits are offered.

Benefits

Competitive Dental, Vision, and Healthcare Plans

401(k) matching

Short-Term and Long-Term Disability

Life Insurance

PTO

Paid Holidays

Employee Assistance Program (EAP)

Qualifications

• Knowledge of processing NJ permits is a huge plus.
• Must have experience with PSEG OBR financing plan.

Responsibilities

• Schedule installations and assign install crews in Service-Titan.
• Communicate with customers regarding scheduling and timelines.

Skills

Communication

Multi-tasking

Customer Service

Education

High school diploma or equivalent experience

Tools

Microsoft Suite

Service-Titan

Job description

Job DescriptionJob Description

HVAC Installation Coordinator needed at RUSSO Bros. Branch located in East Hanover, NJ

RUSSO Bros. HVAC Installation Coordinator will urgently schedule all the HVAC installations.
This role will prioritize the jobs to keep all installation crews at work and minimize any gaps in the schedule. The Installation Coordinator will schedule all work to meet departmental revenue goals.

Experience with INSIDE SALES HELPFUL!

Essential Job Functions:

• Communicate with the sales team to book sold installations
• Schedule installations and assign install crews in Service-Titan
• Keep in communication with customers regarding scheduling and timelines for completion
• Prepare any permits or needed documents prior to installation
• Maintain and update the Install Boards
• Ensure proper equipment has been recorded in the customers records
• Register all equipment as needed
• Register rebates for the company and customers as needed
• Assist customers with scheduling inspections or any post-installation matters
• Make post-installation follow-up calls to achieve the highest level of customer satisfaction

Qualifications:

• Prepare any necessary permits or documents before installation
• Knowledge of processing NJ permits is a huge plus and .
• Must have experience with PSEG OBR (On-Bill Repayment) financing plan.
• Ability to multi-task with a high level of accuracy and attention to detail and prioritization
• Strong communication skills, written and verbal
• Proficient with Microsoft Suite including Word, PowerPoint, Excel, and Outlook
• Prior customer service experience is a PLUS!!!
• Experience with Service-Titan but not required

Experience/ Education:

• High school diploma or equivalent experience

Compensation:
$35.00-$43.00 /hr DOE

Benefits:

• Competitive Dental, Vision, and Healthcare Plans
• 401(k) matching
• Short-Term and Long-Term
• Life Insurance
• PTO
• Paid Holidays
• Employee Assistance Program (EAP)

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE