Install Coordinator

Action Garage Doors; Meridian (MS); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

Holidays

Employer paid Life Insurance

Long-term disability (LTD)

Short-term disability (STD)

Health Savings Account (HSA)

Flexible Spending Account (FSA)

401k with matching

Employee discount

Employee referral program

Job summary

Guild Garage Group LLC is seeking an Install Coordinator in Meridian to manage day-to-day scheduling, ensure installations are prepared, and coordinate communication between installers, field supervisors, clients, vendors and the office. The ideal candidate will excel in phone presence and deliver top-notch client service.

The role involves scheduling subcontractors and inspections, handling customer inquiries, and acting as the central hub for installation activities.

Qualifications

• Experience with ServiceTitan or similar field-service software.
• Scheduling experience in a high-volume environment.
• Strong customer service background and professional phone presence.
• Ability to schedule multiple technicians and coordinate with installers, supervisors, and office.
• Construction or home services experience preferred.
• High school diploma or GED required.
• Ability to multitask in a fast-paced environment and self-start.

Responsibilities

• Answer and route calls professionally and courteously.
• Advocate for customers to ensure a quality install experience.
• Respond to customer requests within the same business day.
• Coordinate scheduling with sales, dispatch, and install teams.
• Serve as hub between dispatch, warehouse, and install teams.
• Confirm installations with customers the day before and update CRM.
• Manage pending installations weekly and document notes in CRM.
• Build customer rapport to maximize satisfaction.
• Set up and maintain jobs in CRM with accurate data.

Skills

ServiceTitan

Scheduling

Customer service

Multi-technician scheduling

Construction/home services

GED/HS diploma

multitasking

Verbal/written communication

Documentation reading

Professional rapport building

Education

High school diploma or GED

Tools

ServiceTitan

Job description

Install Coordinator

The role of the Install Coordinator is to manage the day to day scheduling operations, ensure that jobs are ready for installation. Responsible for the creation of department job files, contacting clients regarding scheduling issues, scheduling subcontractors and inspections. Responsible for coordinating communication between installers, field supervisors, clients, vendors and the office. Represent the company with customers by handling questions or complaints. The ideal candidate will have exceptional phone presence and have a flair for top-notch client service.

Location: Meridian, ID

Pay: $22-30/hr

Responsibilities:

• Professionally answering the phone in a polite, friendly manner.
• Advocates for the customer and ensures a quality install experience.
• Responsible for returning all customer requests within the same business day.
• Back up for the sales lead coordinator to assist in scheduling sales calls for the sales team.
• Point of contact for dispatch, warehouse, and install team to ensure each project is coordinated smoothly.
• Responsible for confirming installations with customers the day before installation and documenting in CRM software.
• Manage pending installations weekly by contacting customers and adding notes to CRM software.
• Establish customer rapport to ensure the highest levels of satisfaction.
• Set up jobs in CRM software and maintain/update customer database with complete and accurate information.
• Submit all installed equipment registration and any rebates electronically on customer’s behalf.
• Responsible for sending out daily scheduling emails for all install technicians.
• Add all notes and special handling requests to CRM software to ensure accurate information is being relayed to the install team.
• Communicates to all required departments when a job is scheduled and is the “hub” for installation.
• Process all install paperwork timely and conduct job costing daily for commissions.
• Coordinate all inspections with the permit coordinator to make sure all jobs are inspected and completed.
• Additional duties as needed.

Skills/Qualifications:

• ServiceTitan experience preferred
• Scheduling experience
• Customer service background
• Multi-technician scheduling
• Construction or home services experience
• High school diploma or general education degree (GED).
• Ability to multitask in a changing, fast-paced and dynamic environment coupled with the ability to be a self-starter and work on many projects at once.
• Excellent verbal and written language skills to answer customer and realtor concerns in simple, understandable language
• Ability to read and interpret documents such as Home Warranty Contracts and Agreements, policies and procedures, etc.
• Ability to establish a professional and productive rapport with internal personnel and external customers.
• Ability to read, interpret, and explain Company procedures and policies.

What we have to offer you!

• Benefits – Health, Vision, Dental, PTO, Holidays, Employer paid Life Insurance and LTD, STD, HSA, FSA, 401k and matching
• Employee Discount
• Employee Referral
• You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success
• Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Action may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range

$22—$30 USD