Install Coordinator

Window World of Indianapolis; Indianapolis (IN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a skilled Field Operations Coordinator to manage installation logistics and enhance customer satisfaction. In this dynamic role, you'll coordinate schedules, communicate with clients, and support field technicians to ensure seamless project execution. Your organizational skills and attention to detail will be essential in maintaining high service standards. Join a dedicated team committed to delivering quality home improvement solutions and enjoy opportunities for professional growth in a supportive environment.

Benefits

Health Insurance

Retirement Savings Plan

Paid Time Off

Career Advancement Opportunities

Qualifications

• 1-2 years experience in coordination or administrative role.
• Strong organizational and communication skills are essential.

Responsibilities

• Coordinate scheduling of installations and service calls.
• Communicate with customers and monitor job progress.

Skills

Organizational Skills

Communication Skills

Time Management

Problem-Solving

Attention to Detail

Education

High School Diploma

Business Administration Training

Tools

Microsoft Office Suite

Scheduling Software

Job description

Job Title: Field Operations Coordinator

Company: Window World of Indianapolis

Location: Indianapolis, IN

About Us: Window World is America’s #1 exterior remodeler. We install energy-efficient windows, doors, siding, and more for homeowners throughout Indianapolis, Indiana. We are committed to delivering exceptional customer experiences and innovative solutions. We pride ourselves on our dedication to quality, reliability, and customer satisfaction. As we continue to expand our operations, we are seeking a skilled and motivated individual to join our team as a Field Operations Coordinator.

Job Description: As a Field Operations Coordinator at Window World, you will be responsible for managing the scheduling and logistics of installations and service calls for our clients. This role plays a crucial part in ensuring the smooth and efficient execution of projects, contributing to the overall success of our business. If you have excellent organizational skills, strong attention to detail, and enjoy working in a fast-paced environment, we want to hear from you!

Key Responsibilities:

1. Coordinate the scheduling of installations, repairs, and maintenance services according to customer requirements and technician availability.
2. Communicate with customers to confirm appointment times, provide service updates, and address any inquiries or concerns.
3. Collaborate closely with field technicians to ensure they have the necessary resources and information to complete their assignments efficiently.
4. Monitor job progress and address any issues or delays that may arise, implementing solutions to ensure timely completion.
5. Maintain accurate records of service calls, including customer information, job details, and technician notes.
6. Assist with inventory management and procurement of materials and equipment required for installations and service activities.
7. Provide administrative support to the installation and service team, including data entry and active project notation.

Qualifications:

1. High school diploma or equivalent; additional education or training in business administration or a related field is preferred.
2. Proven experience (1-2 years) in a coordination or administrative role, preferably in a service-oriented industry.
3. Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
4. Excellent communication skills, both verbal and written, with a customer-focused approach.
5. Proficiency in computer applications such as Microsoft Office suite and scheduling software.
6. Detail-oriented mindset with a commitment to accuracy and quality.
7. Adaptability and problem-solving abilities, with a proactive approach to addressing challenges.
8. Ability to work collaboratively in a team environment while also being self-motivated and capable of working independently.
9. Knowledge of installation and service processes, terminology, and industry standards is a plus.

Benefits:

1. Health insurance
2. Retirement savings plan
3. Paid time off and holidays
4. Opportunities for career advancement and professional development

Join our team and play a vital role in delivering exceptional service to our valued customers. If you're ready to take on the challenge of coordinating installations and service activities in a dynamic and rewarding environment, apply now to join us at Window World.