Inspector Success Advocate

LAND GORILLA INC; San Luis Obispo (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Sick leave

Floating holidays

401(k) matching

Certificate reimbursement

Wellness stipend

EAP program

Job summary

Land Gorilla is seeking an Inspector Advocate to be the dedicated liaison for inspectors in our vendor network. You will listen to grievances, document issues, and coordinate with Operations, Recruiting, and Client Success to resolve them end-to-end.

You will train newer inspectors on our software and foster productive relationships to reduce churn. In this role, you will help ensure high satisfaction, maintain accurate records, and support a smooth workflow across teams.

Qualifications

• Experience in customer success or vendor relations or similar support roles.
• Strong listening and empathy with ability to handle complaints professionally.
• Excellent written and verbal communication.
• Proven ability to drive issue resolution end-to-end.

Responsibilities

• Serve as the primary point of contact for inspectors who have questions, concerns, or complaints.
• Listen to inspector grievances with empathy and professionalism; document details accurately.
• Track issues to identify patterns and elevate systemic issues to leadership.
• Own issue resolution end-to-end — coordinate with Operations, Recruiting, Client Success, or other teams as needed to get inspector issues resolved.
• Follow up directly with inspectors to confirm their issue was resolved to their satisfaction.
• Proactively reach out to inspectors to offer walkthroughs and training on Land Gorilla's proprietary software and workflow.
• Identify inspectors who seem disengaged, frustrated, or at risk of leaving the network, and intervene early.
• Maintain accurate records of inspector interactions, issues, and resolutions in the company's systems.
• Provide feedback to leadership on trends affecting inspector satisfaction and retention.
• Help maintain a positive, professional relationship between Land Gorilla and its inspector network.
• Follow all company protocols and quality/service standards.

Skills

Customer success

Active listening

Communication

Problem solving

Organization

Empathy

Training

Job description

Land Gorilla is seeking an Inspector Advocate to be the dedicated liaison for inspectors in our vendor network. You will listen to grievances, document issues, and coordinate with Operations, Recruiting, and Client Success to resolve them end-to-end.

You will train newer inspectors on our software and foster productive relationships to reduce churn. In this role, you will help ensure high satisfaction, maintain accurate records, and support a smooth workflow across teams.