Inspector Housekeeping

Cog Railway; Colorado Springs (CO); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Career development opportunities

Job summary

The Broadmoor in Colorado Springs is seeking a Housekeeping Supervisor to lead and develop the housekeeping team, ensuring Forbes and AAA standards are met and guest rooms are spotless.

You will conduct daily inspections, coach staff, coordinate safety, and oversee inventories while maintaining exceptional service levels in a welcoming five‑star environment.

If you have 1–3 years of supervisory hospitality experience and a positive, energetic approach, apply now.

Qualifications

• High school diploma or GED and 1–3 years related hospitality experience.
• Ability to supervise up to 30 employees and manage daily tasks.
• Proficiency in Microsoft Office and hospitality technology.
• Strong interpersonal communication and teamwork.
• Must lift up to 100 lbs and work indoors/outdoors.
• Familiarity with Forbes/AAA standards and safety guidelines.

Responsibilities

• Supervise housekeeping staff and conduct daily room inspections.
• Monitor cleanliness and maintenance of guest rooms and areas.
• Conduct performance audits per department programs.
• Inspect 20–30 guest rooms per shift and report findings.
• Communicate daily expectations and guest requests to staff.
• Assist with linen and supply inventories as needed.

Skills

Supervisory

Team leadership

Training and coaching

Interviewing and hiring

Performance auditing

Attention to standards

Customer service

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Description

Pay Rate: $19.75 /hr.

Job Summary

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.

As a member of our Housekeeping team, this position will supervise employees working within the Housekeeping operation and will conduct daily room inspections while ensuring that Departmental and Hotel policies and procedures are followed, and that cleanliness and service standards are maintained.

• Monitors the cleanliness and maintenance of guest accommodations and surrounding areas.
• Ensures that all Forbes and AAA standards within scope of responsibility are properly executed by conducting frequent formal and informal performance audits as outlined within the Department’s Room Inspection Program.
• Inspect between twenty to thirty guest rooms per shift.
• Communicates pertinent information to employees regarding daily expectations.
• Provides detailed information about guest requests and follows up to ensure timely delivery and accurate execution.
• Provides valuable leadership including support, encouragement, and employee recognition.
• Engages in the employee improvement process through training, re-training, coaching, counseling, and administering Records of Conversation.
• Aids in the completion of Guest Room Attendant assignments by performing duties such as making beds, debris, and soiled linen removal, vacuuming, dusting, and cleaning and supplying guest rooms.
• Responsible for key policy procedures, assigning and maintaining equipment and protecting company property.
• Acquires complete understanding of the Hotel’s Safety and Security guidelines, SDS compliance and actively participates in fire / safety drills.
• Attends regularly scheduled meetings and applicable training classes.
• Assists in linen and supply inventories.
• Willingness to work in a fast-paced, team-oriented environment.
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines.
• Other duties as assigned.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What we are looking for

• High school diploma or general education degree (GED); and one to three years related experience and/or training; prior Housekeeping supervisory and hospitality experience desired.
• Ability to directly and indirectly supervise up to 30 employees within scope of responsibility. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Knowledge and experience using Microsoft Office Suite (Word, Excel, Outlook) and an aptitude to effectively utilize specified devices and related technology for operational excellence.
• Enthusiastic, friendly, and energetic team member who works well with others.
• Strong interpersonal communication skills
• Occasional heavy lifting (up to 100 lbs. with assistance) with a work environment that may be indoors and outdoors at times. While performing the duties of this position, the employee is regularly exposed to fumes or airborne particles and toxic or caustic chemicals.

Reasonable accommodations will be made for individuals with disabilities.

We encourage you to still apply if you are committed to joining a team that provides world‑class service. At the Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5‑star service to our guests.

Why Choose The Broadmoor (Benefits)

Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world‑class professionals at the longest running Five‑Star, Five‑Diamond resort in the world.

• Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.

Your application will not be penalized for redacting or removing any age‑identifying information such as your age, date of birth, or dates of school attendance or graduation.