In Room Dining Service - Server

The Broadmoor; Colorado Springs (CO); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health and dental insurance

401(k) retirement plan

Exclusive local discounts

Job summary

The Broadmoor in Colorado Springs is seeking an In-Room-Dining Server to deliver food and beverages to guest rooms with flawless etiquette. You will input precise orders, set up bedside or table presentations, and maintain discretion when serving in guest rooms. Learn about The Broadmoor here.

Job involves lifting up to 50 lbs, flexible schedules including weekends, and knowledge of wines and menu items. Hospitality experience is preferred.

Qualifications

• Minimum of a high school diploma or GED equivalent.
• Previous hospitality or customer service experience preferred.
• A valid driver’s license may be required for transporting equipment across the resort.
• Proficiency with Microsoft Office tools for documentation and email communication.
• Strong knowledge of food menus, coffee service, spirits, and fine wines.
• Ability to work as part of a team in a fast-paced environment.
• Flexibility to work weekends and holidays as required.

Responsibilities

• Take, record, and input guest food and beverage orders accurately.
• Transport trays or carts to guest rooms promptly and set up meals elegantly.
• Provide polished, anticipatory service, explain menu items and handling dietary requests.
• Clear trays and carts quietly and efficiently.
• Maintain cleanliness and stock of pantry areas, carts, and equipment.
• Set up and deliver coffee breaks to meetings and executive offices.
• Comply with Broadmoor guidelines and safety policies.

Skills

Excellent communication skills

Team player

Attention to detail

Fast-paced environment

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job Summary

As an In-Room-Dining Server, you will deliver food, drinks, and fine-dining meals directly to guest rooms with flawless etiquette. Core duties include taking and inputting precise orders, setting up upscale bedside or table arrangements, setting up trays or carts to strict presentation standards, offering menu and wine knowledge, and clearing service items while maintaining discretion from hallways and guest rooms. Learn more about The Broadmoor here.

Job Title: Server

Job Department: Room Service

Job Pay Rate: $18.00 / hour

As an In-Room-Dining Server, you will deliver food, drinks, and fine-dining meals directly to guest rooms with flawless etiquette. Core duties include taking and inputting precise orders, setting up upscale bedside or table arrangements, setting up trays or carts to strict presentation standards, offering menu and wine knowledge, and clearing service items while maintaining discretion from hallways and guest rooms. Learn more about The Broadmoor here.

Essential Duties and Responsibilities include following. Other duties may be assigned:

• Take, record, and input guest food and beverage orders accurately via the hotel system. Verify kitchen items against orders before.
• Transport trays or carts to guest rooms promptly, ensuring optimal food temperature and presentation. Set up meals elegantly inside the room according to hotel standards.
• Provide polished, anticipatory service, explain menu items or preparation methods, and handle special dietary requests or VIP amenities.
• Return to hallways or guest rooms at designated times or upon request to clear and remove trays and carts quietly and efficiently.
• Keep pantry areas, equipment, carts, and hotboxes clean, sanitized, and fully stocked with silver, glassware, and linens.
• Sets up and deliver coffee breaks to various meeting rooms and executive offices.
• Ensure complete compliance with The Broadmoor guidelines, operational procedures, safety policies, and institutional standards for excellence (Forbes Travel Guide and AAA Five-Diamond).
• Maintain a willingness to learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
• Execute additional duties and responsibilities as required.

Performs other duties as assigned. - This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What We Are Looking For

• Minimum of a high school diploma or General Education Degree (GED) equivalent.
• Previous experience in hospitality or customer service is highly preferred; however, an equivalent combination of relevant education and professional background will be considered.
• A valid driver’s license is required, as this role may involve transporting equipment across the Resort. Please note that all employees operating Broadmoor vehicles must be at least 18 years of age.
• Ability to utilize Microsoft Office tools for documentation and email communication.
• Strong command of food menus, coffee service, spirits, and fine wines.
• A highly motivated team player who connects easily with colleagues and drives results through positive energy and seamless collaboration.
• Excellent communication skills, negotiation, conflict resolution and ability to work in fast-paced environment.
• Ability to lift, pull, or push up to 50 lbs. with assistance and proper safety practices.
• Flexible schedule, including weekends and holidays, as required by the calendar of events.
• Reasonable accommodation will be provided for individuals with disabilities.
• Not sure you meet every qualification? At The Broadmoor, we value exceptional candidates who bring a genuine willingness to learn, grow, and help us deliver Five-Star service.

Why Choose The Broadmoor?

Join the team at the world’s longest-running Five-Star, Five-Diamond Resort. At The Broadmoor, we invest in your future with comprehensive benefits, professional growth, and mentorship from top industry experts.

• Benefits: We empower our team with a rewards package including comprehensive health and dental insurance, a 401(k)-retirement plan, and exclusive local discounts.
• Career Development: Your growth is our priority. Whether you are seeking a seasonal position or a long-term career, we provide the hands-on development and training you need to succeed.

Application Notes

• Your application will not be penalized for redacting or removing any age-identifying information (such as your age, date of birth, or dates of school attendance/graduation).
• This posting is expected to close by the date listed at the top of the page. As this position may close sooner if filled. If necessary, this posting will remain open until it is filled.