Inspections Supervisor, Manheim Portland

Cox Automotive; Portland (OR); Hybrid; USD 67,000 - 100,000; Full time

Job summary

Cox Automotive in Portland, OR seeks a seasoned supervisor to oversee daily auction operations, vehicle receiving, inspection, and documentation. You will lead a team, enforce quality standards, coordinate movements from registration to sale lanes, and maintain logs and reports for internal customers.

You will partner with customers and internal stakeholders to deliver an outstanding auction experience, ensure safety, compliance with DMV rules, and support performance metrics while mentoring

Qualifications

• High School Diploma or GED with 5 years of related field experience, or equivalent combinations of education and experience.
• 1-3 years experience in vehicle entry and/or vehicle inspection.
• Experience in Automobile or Auction industry preferred.
• Strong written and verbal communication and interpersonal skills.
• Supervisory and excellent organizational skills are required.
• Basic computer skills; valid driver's license and clean driving record.
• Ability to drive vehicles with standard and automatic transmission.
• Knowledge of transportation and DMV laws and regulations.

Responsibilities

• Coordinate vehicle movement from registration to sale lanes and back lot.
• Review check-in procedures and ensure correct in/out of vehicles.
• Maintain receiving log and distribute reports and invoices.
• Manage documentation of vehicle condition and data entry.
• Supervise quality control for condition reports (CRs/ECR).
• Perform random vehicle checks and provide feedback.
• Follow client work instructions for Condition Reports.
• Administer equipment and maintain inventory supplies.
• Ensure adherence to account-specific CR writing guidelines.
• Prepare daily account-based priority reports and adjust workload.
• Coordinate with dealers to resolve complaints.
• Supervise registration staff and manage schedules.
• Support manager staffing and performance evaluations.
• Lead the team in alignment with Cox/Manheim values.
• Enforce company policies and safety procedures.

Skills

Strong communication

Supervisory skills

Organizational skills

Basic computer skills

Valid driver's license

Customer service

Education

High School Diploma or GED

Equivalent combinations of education/experience

Job description

Are you a proven leader with a passion for automotive operations? Join our team and help ensure the efficient movement, inspection, and documentation of vehicles throughout the auction process. In this role, you will supervise daily operations, lead a team, maintain quality standards, and partner with customers and internal stakeholders to deliver an outstanding auction experience

What You'll Do:

• Ensure efficient lot operations by coordinating the movement of vehicles from the registration area to the sale lanes or back lot.
• Review and implement check-in procedures, making sure vehicles are checked in and out correctly. Monitor incoming vehicles and ensure that they are received, stocked-in, numerated, staged, and moved through the sale lanes in proper order.
• Maintain a complete and thorough receiving log, listing all vehicles received, and review daily for accuracy. Distribute updated logs, transporter condition reports and invoices to the appropriate personnel for processing.
• Manage and direct the documentation of vehicle condition writing and Condition Report and/or computer data entry.
• Supervises quality control activities to assure accurate, timely and complete condition reports (CR's), both hard copy and ECR type.
• Performs physical checks on random vehicles. Provides detailed and timely feedback to employees.
• Follows and supports others in the use of the work instructions provided by client and/or Manheim Inspections using the Manheim Electronic Condition Report Program, Inspection Solution T1 and Mirage Program, or client-instructed paper Condition Reports.
• Administers equipment and maintains inventory supplies used in the department.
• Assures that account specific guidelines concerning CR writing are being followed. Maintains knowledge of account specific needs and communicates changes to departmental employees.
• Prepares daily reports by account to determine priorities for the day (oldest cars by receiving date and sale cars first) and adjusts workload. Searches for outstanding vehicles in other locations.
• Provide quality service and interact with dealers to resolve customer complaints or any other problems that may occur.
• Assign and reissue numbers to dealers, register vehicles, coordinate vehicle running on lease lanes and pre-sales, and issue dealer registration credits.
• Maintains communication with other departments and management team providing relevant information to coordinate activities of the department and ensure high quality of service to both internal and external customers.
• Supervise and direct the work of vehicle registration employees by determining work procedures, preparing work schedules, expediting the workflow, assigning duties and examining work for accuracy and conformance to policies and procedures.
• Assist manager in counseling and disciplining employee, monitoring and evaluating employee job performance, and conducting performance appraisals
• Work with manager to review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.
• Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect.
• Enforce all company policies and procedures related to employee and customer conduct.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

Qualifications:

• High School Diploma/GED and 5 years' experience in a related field. The right candidate could also have a different combination, such as a bachelor's and 3 years' experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience
• 1 - 3 years experience in vehicle entry and/or vehicle inspection required.
• Experience in Automobile or Auction industry preferred.
• Strong communication and interaction skills required.
• Competent supervisory and excellent organizational skills required.
• Basic computer skills preferred. Valid Driver's License and good driving record required.
• Ability to drive vehicles with standard and automatic transmission.
• Knowledge of transportation and current DMV laws and regulations preferred.
• Regularly required to stand, walk, reach, talk and hear.
• Frequently required to stoop, kneel, crouch, bend, squat and climb.
• Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.

MCCOX

USD 66,700.00 - 100,100.00 per year

Compensation:

Compensation includes a base salary in the range of $66,700.00 - $100,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets