Inspections Scheduler: Fire Protection & Growth

Wayman Fire Protection; Wilmington (DE); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

Retirement plan with company match

Paid time off

Professional development opportunities

Job summary

Wayman Fire Protection in Wilmington, DE is seeking an organized Inspections Department Scheduler to coordinate daily and future inspection activities for fire protection services.

You will work with the Inspections Manager, field inspectors, Sales, and admin staff to schedule appointments, assign work by technician availability and qualifications, and maintain a productive schedule that meets client commitments.

Qualifications

• 1–3 years in Life Safety or Fire Protection preferred.
• 2–5 years in Customer Service or customer-facing roles.
• 2–5 years in Scheduling or Dispatch for multiple field crews.
• Proficiency with Microsoft Office and scheduling software.
• Experience with ServiceTrade or similar scheduling software preferred.

Responsibilities

• Schedule and coordinate fire protection inspections with customers and field personnel.
• Maintain daily, weekly, and future inspection schedules.
• Contact customers by phone and e-mail to schedule and confirm inspection appointments.
• Assign inspections based on technician availability, location, and job requirements.
• Review upcoming schedules to identify conflicts, open availability, and scheduling opportunities.
• Coordinate schedule changes, cancellations, call-outs, and customer requests.
• Work closely with the Inspections Department Manager to maximize technician utilization and department productivity.
• Coordinate with Sales and administrative staff regarding new jobs, contracts, customer requirements, and scheduling needs.
• Maintain accurate scheduling information and customer notes within ServiceTrade.
• Assist customers with scheduling questions and provide timely follow-up.
• Communicate scheduling changes and important job information to inspectors and appropriate department personnel.
• Monitor unscheduled and upcoming inspection work to ensure customer commitments and required inspection frequencies are maintained.
• Provide support as needed to Wayman employees and Managers.

Skills

Organizational skills

Multitasking

Communication

Customer service

Problem solving

Teamwork

Attention to detail

Time management

Tools

Microsoft Office

ServiceTrade

Job description

Wayman Fire Protection in Wilmington, DE is seeking an organized Inspections Department Scheduler to coordinate daily and future inspection activities for fire protection services.

You will work with the Inspections Manager, field inspectors, Sales, and admin staff to schedule appointments, assign work by technician availability and qualifications, and maintain a productive schedule that meets client commitments.