Inspection Scheduling Administrator

Wmfireprotection; Connecticut; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K match program

Employer funded profit-sharing plan

Job summary

A fire protection contractor in Connecticut is seeking an Inspection Scheduling Administrator to coordinate inspections and service work. This role includes scheduling tasks, maintaining customer relationships, and managing logistical details for a team of field technicians. Ideal candidates should have strong organizational and communication skills, a customer-focused approach, and prior office experience. A high school diploma and a valid driver's license are required. The company offers competitive benefits and values integrity in its employees.

Qualifications

• Pleasant and professional demeanor with the ability to multi-task.
• Ability to work independently and exercise judgment in both regular and unique situations.
• Excellent written and oral communication skills.

Responsibilities

• Scheduling service and inspection for fire alarm and sprinkler technicians.
• Maintaining positive customer relationships.
• Entering service work orders and field quotes.

Skills

Customer focus

Strong communication skills

Organizational skills

Problem-solving skills

Flexibility

Education

High School Diploma/GED or Higher

One to two years of experience in office admin

Tools

Microsoft Office

Job description

W&M Fire Protection, a subsidiary of Davis-Ulmer Sprinkler Company, is a full-service fire protection contractor with complete design, installation, and fabrication capability. W&M has proudly served the tri-state and New England areas for over 20 years and offers a challenging and rewarding work environment.

Due to increased growth, we are looking to add a Inspection Scheduling Administrator to our Plantsville, CT team. The Scheduling Administrator is responsible for keeping the inspections and service work scheduled and on track, plan out the coming week(s) / month(s) work for the technicians and assist / support the departments operations. Scheduler Admin Professionals are customer-focused, results-drive, strong communicators with good organizational skills and value integrity.

Job Responsibilities

• Scheduling service and inspection for fire alarm and sprinkler technicians
• Relaying information to and from customers, field technicians, and supervisors
• Entering service work orders and field quotes
• Contact customers via phone and /or email to schedule inspections
• Maintain positive customer relationships
• Works closely with the Inspection & Service team both office and with Inspectors/Techs
• Verify when reports have come into the database and are ready for billing
• Maintain customer and/or system information in database(s)
• May assist the Billing Admin or the Inspection Manager with special projects such as distribution of marketing materials, filing, payroll/time backup, renewals
• Familiarization with customer accounts
• Familiarization with types of sprinkler systems and time frames for inspections
• Support other W&M teams in their initiatives

Job Qualifications

• A pleasant and professional demeanor with the ability to multi-task
• A strong customer focus with the ability to follow task through to completion
• Ability to work independently and exercise judgment in both regular and unique situations
• Strong problem-solving skills
• Excellent written and oral communication skills
• Knowledge of Microsoft Office products
• Ability to be flexible and handle scheduling changes

EDUCATION/EXPERIENCE:

• High School Diploma/GED or Higher
• One to two years of experience in office admin
• Scheduling/dispatching experience a plus but not required

CERTIFICATES, LICENSES, REGISTRATIONS:

• Valid driver’s license

PHYSICAL DEMANDS and WORK ENVIRONMENT:

• Office environment with moderate noise levels
• Mostly sedentary role with the need to move about the office to file, copy, scan and fax
• Ability to be on the phone and computer consistently throughout the day

Davis-Ulmer and its subsidiaries offer a competitive benefits package which includes health, dental, and vision insurance, a 401K match program, employer funded profit-sharing plan and a variety of voluntary benefits.

Davis-Ulmer and its subsidiaries are affirmative action and equal opportunity employers, and do not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Disability/Veteran

DAVIS-ULMER'S ENDURING PURPOSE: "To protect what people value most."

Equal Opportunity Employer, including disabled and veterans.