Inspection Services Operations Manager II

City and County of San Francisco; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

The City and County of San Francisco invites qualified applicants for the Inspection Services Support Manager (0923) to oversee DBI Inspection Divisions operations, improve turnaround times, and lead policy development for PermitSF initiatives.

The role focuses on managing staff, coordinating across divisions, advancing customer experience, and delivering reforms with executive guidance; requires a bachelor’s degree and four years in related fields, with potential substitutions.

Qualifications

• Bachelor’s degree required and four (4) years of verifiable professional experience in engineering, architect and/or administrative function related to building plan reviews, building records, or construction permitting.
• Education substitution: 30 semester units or 45 quarter units equals one year; JD or Master’s may substitute for one year.

Responsibilities

• Manage support staff for all DBI Inspection Divisions: BID, CES, EID, HIS, PID.
• Collaborate with Chiefs of each Inspection Division.
• Analyze and refine organizational structure, develop and track policies and procedures for the coordination of support staff for Inspection Divisions to ensure efficient operation.
• Monitor staff work.
• Supervise Permit Tech III supervisors.
• Identify process problems/issues and make recommendations for improvements.
• Prepare operational reports.
• Establish online customer service plan.
• Serve as liaison to DBI divisions concerning all inspection services and other city department staff.
• Provide centralized coordination across DBI divisions and other City departments to ensure alignment with the Mayor’s PermitSF goals.
• Accelerate cross-departmental collaboration and reduce siloing by serving as a dedicated leader focused on accountability, customer experience, and consistent delivery of reforms.
• Oversee user‑experience improvements, including development of tracking tools and other customer‑facing reforms.
• Participate in Budget development.
• Directs the allocation of resources to meet Department goals.
• Perform other related duties as necessary.

Skills

Management techniques

Written and verbal communication

Computer skills

Problem solving

HR management

Interpersonal skills

Team-building

Leadership

Time management

Education

Bachelor's degree

Experience in building plan reviews/building records/permits

Juris Doctorate or Master’s substitution possible

Job description

The City and County of San Francisco invites qualified applicants for the Inspection Services Support Manager (0923) to oversee DBI Inspection Divisions operations, improve turnaround times, and lead policy development for PermitSF initiatives.

The role focuses on managing staff, coordinating across divisions, advancing customer experience, and delivering reforms with executive guidance; requires a bachelor’s degree and four years in related fields, with potential substitutions.