6321Permit Technician I Temporary Exempt TEX

City and County of San Francisco; San Francisco (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

The City and County of San Francisco seeks a Permit Technician I to support Inspection Services. Under direct supervision, you will receive and review permit applications for completeness, schedule inspections, accept calls, assist customers in person, by phone and email, and process payments for services.

This temporary role supports the OpenGov permitting system rollout, testing new processes, and coordinating with inspectors.

Qualifications

• Two years of verifiable clerical experience including interacting with the public.
• Experience maintaining a variety of records and/or documents and filing.
• Experience using common office equipment and handling mail.

Responsibilities

• Schedule inspections, and screen/cirect calls to staff.
• Assist customers in person, by phone and email; process payments for services.
• Resolve routine issues; refer complex matters to appropriate staff.
• Support hearings; prepare notices of violation and related mailings.
• Review and process applications for boilers, homeowner permits, and extensions.
• Monitor specialized email accounts and respond as appropriate.
• Assist and interact with external and internal stakeholders.
• Balance monetary transactions and perform fee collection.
• Generate and maintain various records and documents.

Skills

Interacting with the public

Records management

Filing

Office equipment

Education

Clerical training program (≥240 hours)

College coursework (15 semester or 24 quarter units)

Job description

Job Description

Under direct supervision, the Permit Technician I performs a wide variety of 1st level paraprofessional, technical, administrative and specialized work involved in receiving and reviewing building, electrical, plumbing and related permit applications for completeness; processing records requests; and creating inspection records; making appointments; maintaining field inspection lists; and providing routine permit-related information concerning building permit requirements, codes, ordinances and inspection procedures.

Role Description

1. Schedules inspections, accepts complaints for BID, EID, HIS and PID, and screens and directs calls to Inspections Services staff.

2. Assist customers in person, by phone and email – duties include identifying customer needs and directing to appropriate staff, and processing payments for a variety of services provided by Inspection Services.

3. Receives and resolves a variety of routine problems, issues and complaints; refers complex or misdirected issues to appropriate division and staff.

4. Supports the Director’s Hearing process - receiving and preparing Notices of Violation, preparing mailings, setting up hearing rooms, and preparing Orders of Abatement.

5. Reviews and processes applications for boilers, homeowner permits, permit extensions, TCOs, night noise permits etc.

6. Monitor specialized email accounts and respond as appropriate.

7. Assists and interacts with external and internal stakeholders.

8. Fee collection - calculates, collects, records and balances monetary transactions.

9. Generates and maintains various records, documents and data.

10. Other duties as assigned.

Temp Position Description

Temporary positions are needed for the implementation of the new OpenGov permitting system and the transition from the old system to the new system. The permitting system affects nearly all aspects of the Department’s core work. New business processes need to be developed and implemented. These positions will work on testing and validating the new business processes to ensure customer service is not interrupted.

Example: In Inspection Services (IS) there is an entirely new inspection scheduling process that requires working in two systems. This takes significant time and effort and requires coordination with Inspectors.

Permit Services (PS) specific duties as they relate to the project: Processing permit applications, issuing permits, and help support Project Coordinator unique to OpenGov permitting system.

IS specific duties as they relate to the project: Scheduling inspection and processing mechanical/boiler permits, special inspections, complaints, notices of violations, and certificates of occupancy.

Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Experience

Two (2) years of verifiable clerical experience including interacting with the public, preparing and maintaining a variety of records and/or documents, filing, use of office equipment, public contact and processing of incoming and outgoing mail.

Substitution

• Completion of a clerical training program of at least two-hundred and forty (240) hours may substitute for six (6) months of the required experience.

• Completion of fifteen (15) semester or twenty-four (24) quarter units of coursework from an accredited college or university may substitute for six (6) months of the required experience.

Verification

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Process

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be used to determine candidates' qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to move forward in the selection process.

Additional Information

dditional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process

• Conviction History

• Employee Benefits Overview

• Equal Employment Opportunity

• Disaster Service Worker

• ADA Accommodation

• Veterans Preference

• Right to Work

• Copies of Application Documents

• Diversity Statement

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.