6321-Permit Technician I, Temporary Exempt (TEX)

Socket.dev; San Francisco (CA); On-site; USD 69,000 - 84,000; Full time

Job summary

City and County of San Francisco seeks a Permit Technician I under direct supervision to perform a wide range of clerical, administrative and basic technical duties. Responsibilities include reviewing building-related permit applications, issuing permits, and providing permit information to the public.

This temporary exempt role supports the OpenGov permitting system transition and requires coordination with Inspectors and staff.

Qualifications

• Two years of verifiable clerical experience interacting with the public and maintaining records.
• Experience with processing payments and handling inquiries is preferred.
• Substitution options include clerical training or college coursework.
• Applicants may be required to verify education and experience.

Responsibilities

• Schedules inspections and screens calls for Inspections Services staff.
• Assist customers in person, by phone and email and process payments.
• Resolve routine problems and refer complex issues as needed.
• Support hearing processes and prepare related notices and orders.
• Process applications for boilers, homeowner permits, and extensions.
• Monitor email accounts and coordinate with stakeholders.
• Collect fees and balance monetary transactions.
• Generate and maintain records and documents.

Skills

Customer service

Phone support

Data entry

Record keeping

Tools

OpenGov

Job description

Under direct supervision, the Permit Technician I performs a wide variety of 1st level paraprofessional, technical, administrative and specialized work involved in receiving and reviewing building, electrical, plumbing and related permit applications for completeness; processing records requests; and creating inspection records; making appointments; maintaining field inspection lists; and providing routine permit-related information concerning building permit requirements, codes, ordinances and inspection procedures.

Role Description:

1. Schedules inspections, accepts complaints for BID, EID, HIS and PID, and screens and directs calls to Inspections Services staff.

1. Assistcustomers in person, by phone and email – duties include identifying customer needs and directing to appropriate staff, and processing payments for a variety of services provided by Inspection Services.

1. Receives and resolves a variety of routine problems,issuesand complaints; refers complex or misdirected issues toappropriate divisionand staff.

1. Supports the Director’s Hearing process - receiving and preparing Notices of Violation, preparing mailings, setting up hearing rooms, and preparing Orders of Abatement.

1. Reviews and processes applications for boilers, homeowner permits,permitextensions, TCOs, night noise permits etc.

1. Monitor specialized email accounts and respond asappropriate.

1. Assistsand interacts with external and internal stakeholders.

1. Fee collection - calculates, collects, records and balances monetary transactions.

1. Generates andmaintainsvarious records,documentsand data.

1. Other duties as assigned.

Temp PositionDescription

Temporary positions are needed for the implementation of the newOpenGovpermittingsystem and the transition from the old system to the new system. The permitting system affectsnearly allaspects of the Department’s core work. New business processes need to be developed and implemented. These positions will work on testing andvalidatingthe new business processes to ensure customer service is not interrupted.

Example: In Inspection Services(IS)there is an entirely new inspection scheduling process that requires working in two systems. This takessignificant timeand effort and requires coordination with Inspectors.

PermitServices (PS)specific duties as they relate to the project: Processing permit applications, issuing permits, and help support Project Coordinator unique toOpenGovpermittingsystem.

ISspecific duties as they relate to the project: Scheduling inspection and processing mechanical/boiler permits, special inspections, complaints, notices of violations, and certificates of occupancy.

These minimum qualificationsestablishthe education, training, experience,special skillsand/or license(s) which arerequiredfor employment in the classification. Please note,additionalqualifications (i.e., special conditions) may apply to a particular position and will bestatedon the exam/job announcement.

Experience:

Two (2) years of verifiable clerical experience including interacting with the public,preparingandmaintaininga variety of records and/or documents, filing, use of office equipment, publiccontactand processing of incoming and outgoing mail.

Substitution:

• Completion of a clerical training program of at least two-hundred and forty (240) hours may substitute for six (6) months of the required experience.

• Completion of fifteen (15) semester or twenty-four (24) quarter units of coursework from an accredited college or university may substitute for six (6) months of the required experience.

Verification:

Applicants maybe requiredtosubmitverification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at:https://sfdhr.org/information-about-hiring-process#verification. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Process:

Applications will be screened for relevant qualifying experience.Additionalscreening mechanisms may be used todeterminecandidates' qualifications.Only those applicants who most closely meet the needs of the Agency will be invited to move forward in the selection process.

dditional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process

• Conviction History

• Employee Benefits Overview

• Equal Employment Opportunity

• Disaster Service Worker

• ADA Accommodation

• Veterans Preference

• Right to Work

• Copies of Application Documents

• Diversity Statement

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

Specific Informationregardingthis recruitment process is listed below:

• Application Opening:8/03/26

• Application Deadline: Applicants are encouraged to applyimmediatelyas this recruitment may close at any time, but no earlier than8/17/26.

• Compensation Range: $69,420and $84,422annually.

Appointment Type:

Temporary Exempt (TEX), Category 18, up to three (3) years in duration: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

Aboutus:

The Department of Building Inspection (DBI) oversees the effective, efficient,fairand safe enforcement of City building, housing, plumbing, electrical, mechanical, and disability access codes for San Francisco’s more than 200,000 buildings.This position islocatedat 49 South Van Ness, San Francisco, CA 94103.