Inspection Coordinator

Offerpad, Inc.; Tempe, Northern (AZ, KY); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Offerpad, Inc. in Tempe, AZ seeks an Inspections Coordinator who will schedule and coordinate property inspections across markets, manage multiple calendars, and ensure a consistently excellent customer experience for homeowners, agents, and internal teams.

You will serve as primary contact, resolve scheduling conflicts, and collaborate with inspectors, vendors, and internal staff to move inspections from request to completion.

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• 2+ years of experience in scheduling, coordination, and a customer-facing operations role.
• Proven ability to manage a high volume of appointments or tasks simultaneously without dropping details.
• Excellent verbal and written communication skills, with a customer-first mindset.
• Strong organizational skills and comfort working in fast-paced, deadline-driven environments.
• Proficiency with scheduling software, CRM systems, and general office tools.
• Problem-solving mindset with the ability to stay calm and courteous when plans change.
• Ability to take initiative and work independently to establish and manage work priorities, activities, and timelines to achieve results.
• Ability to work in a fast-paced team environment.

Responsibilities

• Schedule, confirm, and reschedule property inspections across multiple markets, balancing inspector availability, customer timelines, and property access windows, and proactively resolving conflicts before they become problems.
• Coordinate with inspectors, vendors, contractors, and internal teams to track inspections from request to completion and ensure timely results.
• Serve as the primary point of contact for customers, homeowners, agents, and vendors throughout the inspection process, setting expectations and proactively communicating scheduling changes or delays.
• Answer inbound calls and emails promptly and resolve scheduling conflicts or customer concerns with patience and professionalism, escalating when appropriate.
• Follow up after inspections to confirm satisfaction and address outstanding questions or issues.
• Support the broader operations team with additional coordination tasks as needed.

Skills

Scheduling coordination

Customer-facing

CRM systems

Office tools

Communication

Organization

Problem-solving

Initiative

Teamwork

Education

High school diploma

Associate/Bachelor preferred

Tools

Scheduling software

CRM systems

Microsoft/Google Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Tempe, AZ, US

Salary Range: $20.00 To $26.00 Hourly

Position Summary

The Inspections Coordinator works under the direction of the Partnership Manager and serves as the central point of contact for scheduling and coordinating property inspections across markets. This role manages a high volume of appointments across multiple calendars, vendors, and stakeholders, while delivering consistent excellent customer experience to homeowners, agents, and internal teams throughout the inspection process.

Essential Functions

• Schedule, confirm, and reschedule property inspections across multiple markets, balancing inspector availability, customer timelines, and property access windows, and proactively resolving conflicts before they become problems.
• Coordinate with inspectors, vendors, contractors, and internal teams to track inspections from request to completion and ensure timely results.
• Serve as the primary point of contact for customers, homeowners, agents, and vendors throughout the inspection process, setting expectations and proactively communicating scheduling changes or delays.
• Answer inbound calls and emails promptly and resolve scheduling conflicts or customer concerns with patience and professionalism, escalating when appropriate.
• Follow up after inspections to confirm satisfaction and address outstanding questions or issues.
• Support the broader operations team with additional coordination tasks as needed.

Minimum Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• 2+ years of experience in scheduling, coordination, and a customer-facing operations role.
• Proven ability to manage a high volume of appointments or tasks simultaneously without dropping details.
• Excellent verbal and written communication skills, with a customer-first mindset.
• Strong organizational skills and comfort working in fast-paced, deadline-driven environments.
• Proficiency with scheduling software, CRM systems, and general office tools (Microsoft Office/Google Workspace).
• Problem-solving mindset with the ability to stay calm and courteous when plans change.
• Ability to take initiative and work independently to establish and manage work priorities, activities, and timelines to achieve results.
• Ability to work in a fast-paced team environment.

Preferred Qualifications

• Previous real estate, property management, or field services experience.
• Experience with property management or inspection scheduling software.