Inspection Assignment Specialist

College-of-American-Pathologists; Northfield Township (IL); On-site; USD 37,000 - 47,000; Full time

Job summary

College of American Pathologists in Northfield, IL is seeking an Inspection Assignment Specialist, LAP to coordinate inspector matches and prepare assignments for approval. You will organize planning calls and virtual inspections with ITLs and Laboratory Directors, ensuring timely communication with LAP management and other departments.

The ideal candidate has a college degree related to Sales, Communication, or Data Management, and at least 1 year in customer service, with strong Excel skills

Qualifications

• Excellent communication (oral and written) and negotiation skills.
• Detail oriented with excellent organizational skills and ability to think critically, multi-task, and prioritize in fast-paced environment.
• Able to produce detailed reports.
• Proficient with Microsoft Excel.

Responsibilities

• Verify preliminary inspector matches meet criteria for Assigning Commissioner approval.
• Send bi-weekly updates with matches from Staff portal and flagged items.
• Contact potential Inspecting Team Leaders/Teams to obtain preliminary acceptance of assignment.
• Assign approved and accepted matches in Staff Portal.
• Determine when a team build is required and manage the build.
• Monitor delinquent reports for events related to Assigning and Inspection.
• Locate appropriate Team Leader/Team for Non-routine inspections in region.
• Coordinate and facilitate inspection planning calls with team and lab.
• Provide monthly Team Leader Training Reports to Assigning Commissioners.
• Locate supplemental team members for inspections as needed.
• Ensure teams have required number of members approved by LAP.

Skills

Communication

Negotiation

Detail orientation

Organization

Report writing

Education

College degree in Sales/Communication/Data Management

Tools

Excel

Job description

Brief Description

The Inspection Assignment Specialist, LAP is responsible for:

• Efficient management of the Inspection Team Leader (ITL) assignments in conjunction with the CoA Assigning Commissioners (ACs).
• Setting up of preliminary inspector matching for Commissioner approval.
• Communication with ITLs in preparation of the inspection.
• Organize and facilitate inspection planning calls and virtual inspections with ITLs and Laboratory Directors (LD).
• Working with Assigning Commissioners, LAP management, as well as other LAP departments to maintain timely assignments.

Specific Duties

Primary duties and responsibilities of the Inspection Assignment Specialist, LAP:

• Verify whether preliminary inspector matches in the Staff Portal are appropriate and meet the pre-determined criteria for Assigning Commissioner approval.
• Send each designated Assigning Commissioner a bi-weekly update with the preliminary inspector matches from the Staff portal, the potential matches located manually, and any that require special attention.
• Contact any potential Inspection Team Leaders or Teams that the Assigning Commissioner has approved to receive preliminary acceptance of assignment.
• Assign all approved and accepted matches in the Staff Portal.
• Determine when a team build is required and manage the team build.
• Monitor and follow up on the Delinquent Reports for all events related to Assigning and Inspection in a timely manner.
• Locate appropriate Inspection Team Leader/Team for all Non-routine inspections in the designated assignment region in a timely manner.
• Determine when an inspection planning call is needed, coordinate and facilitate the call with the team and the lab.
• Send designated Assigning Commissioners monthly Team Leader Training Reports and provide information as necessary to ensure proper follow up.
• Locate or assist in locating supplemental team members that are qualified and trained for any Inspection Team Leader/Team requesting assistance.
• Ensure that each team is taking the appropriate number of team members which has been approved by LAP management or the Assigning Commissioners.
• Follow up on all Data Changes that one is notified of through the Staff Portal or through correspondence in a timely manner.
• Help manage and facilitate virtual inspections when needed.
• Process and follow up on all Inspection Feedback Reports each month for their designated region(s).
• Perform other duties as assigned by the Director or Manager.

Knowledge/Skills Required/Preferred

Personal:

• Excellent communication (oral and written) and negotiation skills.
• Detail oriented with excellent organizational skills and ability to think critically, multi-task, and prioritize in fast-paced environment.
• Able to work independently with minimal supervision.

Professional:

• Able to produce detailed reports.

Technical:

• Microsoft Applications:
• Particularly Excel

Education/Experience

Education:

• College degree with focus on Sales, Communication, or Data Management skills preferred.

Experience:

• Minimum 1 year experience in a customer service-oriented setting.

Related certifications:

• N/A

Additional Criteria

This position is based out of the Northfield, IL office. Candidates must reside within 75-miles of the Northfield office and meet in-office requirements.

Salary Range: $27.00 - $34.00 hourly