Insights Senior Research Analyst

Crossroads Community Church, Inc.; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Crossroads Community Church, Inc. seeks a Senior Research Analyst to lead projects and deliver insights that inform ministry decisions. You will collaborate with the Research and Insights Team to advise ministry leaders and help drive innovative approaches for new programs and products.

You’ll own volunteer relationships and shape how Crossroads innovates within its current ministry model. Ideal candidates bring significant research experience and a proven track record of leading teams, with

Qualifications

• Bachelor's degree in Marketing, Psychology, Economics, Statistics, Business or related field.
• 5+ years of primary research experience (quantitative and qualitative).
• Experience with surveys, interviews, segmentation, focus groups, ethnographies and VOC programs.
• Proficiency with research tools including Qualtrics, Decipher, Excel, SPSS, JMP.

Responsibilities

• Lead projects and deliver quantitative and qualitative insights for ministry questions.
• Serve as strategic consultant to ministry leaders, helping uncover insights about products and communities.
• Own volunteer relationships and contribute to Crossroads’ innovation initiatives.
• Develop new research approaches and produce documentation, trainings, and reports.
• Advise other teams on research objectives and methods; guide from design to delivery.
• Influence cross‑functional strategy with Marketing, Site Teams, Site Support and Leadership.

Skills

Analytical thinking

Quantitative research

Qualitative research

Statistical analysis

Survey design

Interviews

Focus groups

Ethnographies

Voice of the Customer

Segmentation

Conjoint analysis

Education

Bachelor's Degree in Marketing/ Psychology/ Economics/ Statistics/ Business

Tools

Qualtrics

Decipher

Excel

SPSS

JMP

Job description

About Crossroads

Crossroads Church is a growing multisite, interdenominational church. Our sites are currently located in Ohio and Kentucky, with plans to expand to additional cities. We also have an online presence that serves thousands of people who aren't located near one of our physical sites. We believe the story of Jesus' redemption is the greatest story ever told, and that's why we embrace creativity, adventure, authenticity, and tenacity to share this story with the world. Our desire is to model our staff and church community after the church in Revelation, where people of all nations, tribes, and tongues are worshiping and working together. We're not there yet, but it's what we're working toward with every hire and every person who walks through our doors.

Job Summary

The Senior Research Analyst leads projects and independently delivers quantitative and qualitative insights on key ministry questions and initiatives. They work with the broader Research and Insights Team to serve as a strategic consultant to other Ministry Leaders helping them uncover insights about their products, services, and community members. They will own volunteer relationships and are responsible for helping lead how Crossroads innovates on our current ministry model. This Senior Research Analyst role has a focus on new product/program innovation and will have a great impact on Crossroads' strategy. Have significant research experience and a track record of leading teams? We'd welcome your application and may consider you for the Insights Research Manager role.

Principal Duties and Responsibilities

• Analyses data to inform strategic ministry choices, making those ministries more effective.
• Develop new and actionable research approaches to answer key ministry questions.
• Produce documentation, trainings, reports, presentations, etc. for methods and projects.
• Advise and consult other ministry teams on their research objectives and educate them on the appropriate qualitative and quantitative research methods.
• Perform research tasks, both quantitative and qualitative, from client consultation to research design to delivery.
• Influence strategy initiatives with key partners including Marketing, Site Teams, Site Support, and Leadership Team.

Education Requirements

Bachelor's Degree in Marketing, Psychology, Economics, Statistics, Business, or other related field.

Basic Requirements

5+ years experience with primary research (quantitative and qualitative) required.

Experience/Skills Requirements

• Experience and strong skills in implementing a variety of quantitative and qualitative research methods such as: surveys, interviews, A&U, segmentation, conjoint, focus groups, ethnographies, brand health, and Voice of the Customer programs.
• Proficient in creating appropriate sample compositions for research surveys.
• Experience with product innovation frameworks and processes as well as user experience testing.
• Understanding of research and data tools including: Qualtrics, Decipher, Excel, SPSS, JMP etc.

Ability to create methods and deliverables that do not have organizational precedent

Able to work with and lead volunteers as they make themselves known to the Crossroads Insights Team. Must commit to expectations detailed in the \"I Promise\" document, including using the Bible as the ultimate standard of truth, practicing spiritual disciplines, and pursuing personal purity.

Physical Requirements

Performs effectively under pressure and against strict time constraints. Must be able to work in common office conditions (sitting at a desk, working on a computer for 60 minutes at a time, etc.).

Desired Qualifications

• 8+ years experience with primary research (quantitative and qualitative).
• Proficient in advanced quantitative research methods (weighting, tabulation, statistical modeling, etc.)

Scheduling/Travel Requirements

Typically 9am-5pm M-F, but some nights and weekends required Travel outside of Cincinnati rare, but possible.

Crossroads Staff Qualities

• Qualities all staff teammates should exhibit: Mission Oriented: Committed to the Crossroads mission and expectations in the staff \"I Promise\" document, including using the Bible as the ultimate standard of truth, practicing spiritual disciplines, tithing, and pursuing personal purity.
• Availability: Expected to work outside of \"normal\" schedule for All Hands on Deck high-impact events (Holy Week/Easter, Super Bowl, Christmas, others as needed), participate in all-staff meetings, day of solitude, offsites, etc.
• Authenticity: Communicates clearly, directly, and honestly, even under stress, and does so with a sustained positive attitude and demeanor.
• Personal Leadership: Envisions, energizes, and enables others to operate at full potential.
• Collaborative Self-starter: Thrives as an individual contributor and works well on a team.
• Proactive Problem Solver: Takes initiative to understand departmental objectives, adapts to changing and fluid environments, and proactively solves problems.
• Humility: Puts others above self and takes ownership of mistakes.
• Learner: Desires growth and learning from others.
• Flexibility: Able to quickly shift between projects as organizational direction and needs change, able to successfully balance competing priorities.

Crossroads Church is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To connect seekers to a community of growing Christ followers who are changing the world. Get to Know Us. Read and agree to the \"I Promise\" document before further consideration. Read what it's like to be on staff and what's expected of staff before further consideration here.