Student Operations Leader

Crossroads Church (Cincinnati, OH); Mason (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Crossroads Church is seeking a Site Students Operations Leader to provide leadership, coordination, and oversight for all operational aspects of Student Ministry, including weekly service logistics, volunteer coordination, events, and onboarding systems.

You will lead the Connections Team and partner with ministry leaders to ensure a welcoming, mission-aligned environment for students, families, and volunteers.

Qualifications

• Strong organizational, administrative, and project management skills.
• Excellent communication, problem-solving, and relational skills.
• Experience leading and developing high-capacity volunteers.
• Gifted in hospitality — warm, welcoming, and detail-oriented.
• Self-starter with a teachable spirit and strong follow-through.
• Able to manage multiple priorities in a fast-paced environment.
• Capable of seeing the big picture while executing detailed plans.
• Performs effectively under pressure and time constraints.

Responsibilities

• Oversee all operational aspects of weekly student ministry gatherings — including logistics, setup and teardown, supplies, and scheduling — ensuring smooth, consistent execution.
• Lead the Connections Team, which includes hospitality and first impressions, to create a warm, organized, and welcoming atmosphere for students, parents, and guests.
• Own the onboarding process for new students, parents, and volunteers, helping people move from first-time visitors to fully connected participants.
• Plan and execute special events within Crossroads Students, managing all logistics, hospitality, and communication with relevant teams.
• Recruit, schedule, train, and support volunteers serving in operations, hospitality, and event roles, fostering a strong culture of ownership and excellence.
• Maintain effective communication systems to keep volunteers, students, and parents informed and aligned.
• Collaborate with ministry leaders and staff to align systems, share resources, and create cohesive, high-quality experiences.
• Evaluate and improve operational systems, identifying bottlenecks or inefficiencies and implementing solutions to enhance impact.
• Uphold the mission and values of Crossroads, modeling spiritual maturity, reliability, and a heart for serving others.

Skills

Organizational skills

Administrative skills

Project management

Communication skills

Volunteer leadership

Hospitality

Problem solving

Time management

Education

High School diploma or equivalent

Job description

About Crossroads

Crossroads Church is a growing multi-site, interdenominational church. Our sites are currently located in Ohio and Kentucky, with plans to expand to additional cities.We also have an online presence that serves thousands of people who aren’t located near one of our physical sites.

We believe the story of Jesus’ redemption is the greatest story ever told, and that’s why we embrace creativity, adventure, authenticity, and tenacity to share this story with the world.

Our desire is to model our staff and church community after the church in Revelation, where people of all nations, tribes, and tongues are worshiping and working together.We’re not there yet, but it’s what we’re working toward with every hire and every person who walks through our doors.

Job Summary

The Site Students Operations Leader plays a pivotal role in providing leadership, coordination, and oversight for all operational aspects of Student Ministry. This includes weekly service logistics, volunteer coordination, event execution, resource management, hospitality, and onboarding systems. The Operations Leader ensures every student, volunteer, and parent experiences a smooth, welcoming, and mission-aligned ministry environment.

Principal Duties and Responsibilities

• Oversee all operational aspects of weekly student ministry gatherings — including logistics, setup and teardown, supplies, and scheduling — ensuring smooth, consistent execution.
• Lead the Connections Team, which includes hospitality and first impressions, to create a warm, organized, and welcoming atmosphere for students, parents, and guests.
• Own the onboarding process for new students, parents, and volunteers, helping people move from first-time visitors to fully connected participants.
• Plan and execute special events within Crossroads Students, managing all logistics, hospitality, and communication with relevant teams.
• Recruit, schedule, train, and support volunteers serving in operations, hospitality, and event roles, fostering a strong culture of ownership and excellence.
• Maintain effective communication systems to keep volunteers, students, and parents informed and aligned.
• Collaborate with ministry leaders and staff to align systems, share resources, and create cohesive, high-quality experiences.
• Evaluate and improve operational systems, identifying bottlenecks or inefficiencies and implementing solutions to enhance impact.
• Uphold the mission and values of Crossroads, modeling spiritual maturity, reliability, and a heart for serving others.

Education Requirements

• High School or equivalent.

Experiments/Skills Requirements

• Strong organizational, administrative, and project management skills.
• Excellent communication, problem-solving, and relational skills.
• Experience leading and developing high-capacity volunteers.
• Gifted in hospitality — naturally warm, welcoming, and detail-oriented.
• Self-starter with a teachable spirit and strong follow-through.
• Able to manage multiple priorities in a fast-paced environment.
• Capable of seeing the big picture while executing detailed plans.
• Performs effectively under pressure and time constraints.

Physical Requirements

• Must be able to walk up to 5 miles and perform physical tasks such as standing, climbing, lifting, pulling, carrying, reaching, and stooping as required.
• Must be able to lift 25–50 lbs.

Scheduling/Travel Requirements

• Must be able to work a flexible schedule, including weekdays, weekends, and other high-impact events at Crossroads.

Crossroads Staff Qualities

Qualities all staff teammates should exhibit:

• Mission Oriented: Committed to the Crossroads mission and expectations in the staff “I Promise” document, including using the Bible as the ultimate standard of truth, practicing spiritual disciplines, tithing, and pursuing personal purity.
• Availability: Expected to work outside of “normal” schedule for All Hands on Deck high-impact events (Holy Week/Easter, Super Bowl, Christmas, others as needed), participate in all-staff meetings, day of solitude, offsites, etc.
• Authenticity: Communicates clearly, directly, and honestly, even under stress, and does so with a sustained positive attitude and demeanor.
• Personal Leadership: Envisions, energizes, and enables others to operate at full potential.
• Collaborative Self-starter: Thrives as an individual contributor and works well on a team.
• Proactive Problem Solver: Takes initiative to understand departmental objectives, adapts to changing and fluid environments, and proactively solves problems.
• Humility: Puts others above self and takes ownership of mistakes.
• Learner: Desires growth and learning from others.
• Flexibility: Able to quickly shift between projects as organizational direction and needs change, able to successfully balance competing priorities.

Crossroads Church is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.