Insights & Personalization Program Manager

PlayStation Network; United States; Remote; USD 110,000 - 167,000; Full time

Job summary

An established industry player is seeking an Insights & Personalization Program Manager to enhance game analytics and support cross-functional teams. This role involves facilitating agile practices, building stakeholder relationships, and driving project execution. The ideal candidate is passionate about data analysis and video games, possesses strong leadership and communication skills, and has experience in managing complex projects. Join a forward-thinking company that values diversity and innovation, and contribute to delivering engaging gaming experiences to players around the world.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Paid Time Off

Wellness Program

Employee Discounts

Qualifications

• Knowledgeable in data analysis and insights related to gaming.
• Experience in production, product, marketing, or project management roles.

Responsibilities

• Facilitate agile practices and monitor team progress.
• Collaborate with stakeholders to ensure successful content delivery.

Skills

Data Analysis

Project Management

Agile Methodologies

Communication Skills

Interpersonal Skills

Leadership Skills

Education

Bachelor's Degree

Tools

CRM Systems

Email Platforms

Web Platforms

Job description

Insights & Personalization Program Manager

United States, Remote

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

At PlayStation Studios Insights & Personalization, we work with some of the best game studios in the world -- responsible for developing some of the most recognizable and ambitious games and franchises on PlayStation, including Helldivers 2, Horizon, God of War, Marvel's Spider-Man and Gran Turismo.

We provide timely, actionable insights, along with tools to deliver the right content to the right players, at the right time. We are looking for talented individuals to join us in pushing the boundaries of game analytics for PlayStation games. In this role, you will support two small teams – Game Analysts in North America and the Player Engagement Services team, a team that builds tools for data-informed content.

Role Overview:

What you’ll be doing:

1. Facilitate team level planning and support teams with agile practices, proactively monitoring progress, and initiating appropriate corrective action.
2. Build relationships with stakeholders within marketing, publishing, production, leadership team, members of design, engineering and other insights teams.
3. Collaborate with key stakeholders to provide relevant planning and documentation that will help ensure successful content delivery for live service games.
4. Collaborate with engineering managers and the development team to identify dependencies, risks and impact.
5. Drive the creation and execution of integration project plans between central SIE teams and PlayStation studios.
6. Parse game development roadmaps and maintain timelines with relevant milestones across multiple projects.
7. Grow a healthy, collaborative, continuously improving culture within the teams you operate.

What we are looking for:

1. An individual who is knowledgeable and passionate about data analysis/insights and video games!
2. Relevant experience in a production, product, marketing, or project management role.
3. Ability to influence multi-cultural teams, identify and resolve misalignments with members of internal and external teams.
4. Self-starter personality with strong interpersonal and leadership skills, able to work independently with limited supervision.
5. Organized with an innate ability to prioritize & perform multiple tasks simultaneously.
6. Extensive experience balancing multiple complex projects with varying deadline pressure across a variety of teams or companies.
7. Experience running highly effective agile cross functional teams with strong focus on delivery.
8. Experience with a variety of Agile approaches, such as Scrum, or Kanban.
9. Tracks velocity and maintains forecast, constantly evaluating the plans against the integration project timelines.
10. A track record of successfully identifying and optimizing cross-functional processes.
11. Excellent communication in English language, both written, verbal and facilitation skills.

Bonus points if you have:

1. Experience working in a live service environment (preferably in gaming, but relevant experience in industries like e-commerce will be considered).
2. Familiarity with latest regulations and compliances regarding privacy and data collection around the world.
3. Familiarity with CRM systems, Email platforms, Web platforms, and/or messaging systems.

Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights.

At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.

The estimated base pay range for this role is listed below.

$110,900 - $166,300 USD

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

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