Manager, Global Ambassador Program

Healthcare Businesswomen’s Association; United States; Remote; USD 95,000 - 120,000; Full time

Job summary

A leading association is seeking a Manager for the Global Ambassador Program. This role involves overseeing program operations, managing corporate partnerships, and driving engagement through events and resources. The ideal candidate will have strong project management skills and experience in stakeholder engagement. The position offers a fully remote work environment and competitive benefits.

Benefits

100% remote work environment

flexible work arrangements

full medical, dental, vision benefits

professional development

access to a qualified 401k plan

Qualifications

• Minimum of 5–7 years of relevant professional experience.
• Experience in stakeholder engagement and program management.

Responsibilities

• Oversee the day-to-day management of the HBA’s Global Ambassador Program.
• Coordinate with Business Development and Account Management teams.
• Schedule, plan, and execute the GAP program event calendar.

Skills

Program / project management

Quality improvement and evaluation

Excellent verbal and written communication skills

Strategic problem-solving

Volunteer coordination

Education

Bachelor’s degree

Tools

Digital tools for project management

Job description

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The Healthcare Businesswomen's Association (HBA) strives to be the employer of choice with opportunities for meaningful and challenging roles and employment experiences that accelerate the achievement of association goals and develops leaders for life. The HBA staff is guided by a set of core values that shape our culture, drive our actions, and define our commitment to being a premier association.

Employee benefits such as a 100% remote work environment (work from anywhere) with flexible work arrangements, competitive compensation, full medical, dental, vision benefits, professional development and access to a qualified 401k plan are just a few of the key offerings to team members.

POSITION SUMMARY:

The Manager, Global Ambassador Program (GAP) oversees the day-to-day management of the HBA’s Global Ambassador Program, including pipeline development, volunteer coordination, and program support. This role facilitates program launches, introductions, and sales while collaborating with internal teams to ensure alignment and optimization. The Manager is responsible for organizing program events, maintaining metrics, and driving continuous improvement to enhance program sustainability, scalability, and participant engagement. Additionally, the role supports the program’s global volunteer infrastructure, develops program resources, and collaborates cross-functionally to ensure operational excellence and alignment with HBA's strategic priorities.

POSITION DETAILS:

This role will have responsibility for the following functions:

HBA GAP Pipeline Development & Launch Administration

• Manage day-to-day HBA Global Ambassador Program operations, ensuring satisfaction and premium service, and building relationships to enhance the program experience and relationship with the HBA.
• Serve as frontline liaison to participating corporate partners, program cohorts, and program pipeline management.
• Conduct initial company program introductions (as needed) and hold quarterly live informational sessions.
• Manage program launch window administration, including volunteer assignments and introductions, access to training/onboarding, hosting live office hours, and providing on-demand customer support during a company’s initial onboarding phase.
• Manage corporate pipeline prospects, develop program pipeline, and maintain launch calendar.

Corporate Partner Support

• Coordinate and liaise with Business Development and Account Management teams to build and prepare the GAP business development pipeline in anticipation of defined launch windows and preparing appropriate resourcing needs.
• Assist in the development and implementation of the GAP program sales/introductory process in collaboration with Business Development and Account Management teams.
• Serve as key program point of contact for assigned corporate key accounts for quality, satisfaction, relationship management with the goal to increase engagement, spend and utilization.
• Serve as the key point of contact to HBA corporate relations volunteers to globally expand the footprint of GAP. Responsible for volunteer resource support (e.g., articles, trainings, toolkits), ensuring the program is understood, best leveraged and that HBA components know how to facilitate connections and increase collaboration and local HBA engagement.
• Maintain metrics and assessment protocols for program evaluations and continuous quality improvement.

Event Coordination & Engagement

• Schedule, plan and execute the GAP program event calendar, including coordinating program events and integrating other HBA-wide offerings and opportunities to increase participant engagement.
• Develop copy for the Ambassador monthly digest of upcoming program events and engagement opportunities in collaboration for deployment by HBA External Affairs.
• Develop social media promotion best practices with the HBA External Affairs team for participants and company members.
• Contribute to Alumni network development, implementation and sustainability.
• Develop and execute engagement plans across virtual community platforms to increase participation and HBA membership interactivity.
• Support Senior Manager, Corporate Programs in management of global program volunteer infrastructure, including recruitment/retention, assignments, recognition, and virtual communities for peer support and connections.

Resource & Operations Management

• Maintain and improve program resources, regularly reviewing/refreshing program tools, trainings, documents, and ensuring best practices are captured.
• Manages program operations, including technical and financial processes/tracking.
• Contribute to program strategy development, budget development and spending decisions.

Cross-Functional Collaboration & Continuous Improvement

• Cross-functional collaboration with other HBA departments as needed to pull through IT, data, finance, operations, education, policy, marketing and process needs and improvements.
• Responsible for continuous program improvement and growth, identifying needs/priorities to ensure sustainability, scalability, quality and satisfaction.

EDUCATION:

• Bachelor’s degree required (preferred fields: Business, Communications, Public Health, Education, International Relations, or related fields).

CORE COMPETENCIES:

• Program / project management
• Quality improvement and evaluation
• Strong organizational and project management skills.
• Excellent verbal and written communication skills.
• Comfort with public speaking and facilitation.
• Strategic problem-solving and innovative thinking.
• Passion for global impact, volunteerism, and developing future leaders.
• Ability to exercise good judgment in a variety of situations, with strong written and verbal communication, and organizational skills, and the ability to maintain a realistic balance among multiple priorities.
• Comfortable presenting to and negotiating with senior level stakeholders
• Ability to network with purpose
• Handle matters expeditiously, proactively and with the necessary confidentiality.
• Collaborative team member who works in the best interest of the entire organization.

EXPERIENCE & QUALIFICATIONS:

The ideal candidate has a minimum of 5–7 years of relevant professional experience in stakeholder engagement, program management, and cross-functional collaboration. This individual thrives in fast-paced, mission-driven environments and brings structure to scalable programs, with strengths in the following areas:

• Program & Project Management: Ability to manage competing program timelines, logistics, and stakeholder needs.
• Cross-Functional collaboration: Works well across internal departments like marketing, operations, and business development.
• Stakeholder Relationship Building: Builds strong, trust-based relationships with corporate partners and volunteers.
• Volunteer Coordination: Experienced in managing, engaging, and supporting a global volunteer network.
• Communication Skills: Strong verbal and written skills, including public speaking, content development, and marketing alignment.
• Event Planning & Facilitation: Plans and executes virtual and in-person events with attention to detail and participant engagement.
• Customer Service Mindset: Provides high-touch support during onboarding and ongoing program participation.
• Data & Metrics Orientation: Comfortable with tracking outcomes and driving continuous improvement based on performance data.
• Tech-Savvy: Adept with digital tools for project management, CRM, event platforms, and communication.
• Capable of performing other duties as assigned by senior management.

Note: The list of principal responsibilities describes the general nature and level of work to be performed by individuals assigned to this classification and not intended to be an exhaustive list of all responsibilities/duties required of personnel so classified.

HBA is an Equal Opportunity Employer. We are committed to actively cultivating a representative workplace, and to supporting our staff with ongoing career development opportunities. Our talent acquisition and employment policies are inclusive and are aligned with federal, state and local laws.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Industry Associations

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