Insights & Analytics Specialist (BI, Dashboards)

Socket.dev; Cleveland (OH); On-site; USD 65,000 - 81,000; Full time

Job summary

Destination Cleveland is seeking an experienced Destination & Marketing Intelligence Manager to expand data-informed decision-making across the organization. You will manage dashboards, organize datasets, and guide research initiatives with cross-functional teams.

You will work with data platforms, including CRM and web analytics, to connect inputs and generate insights. Strong problem-solving and communication are essential for advancing strategic KPIs and reporting workflows.

Qualifications

• Bachelor’s degree in analytics, statistics, economics, marketing analytics, business intelligence, or a related field.
• 3-5 years of experience in analytics, reporting, or business intelligence.
• Experience with analytics platforms and data sources such as CRM or GA4.
• Ability to clearly communicate insights through visualizations and summaries.
• Experience building dashboards using BI tools like Power BI, Looker, or Tableau.

Responsibilities

• Maintain dashboards and reporting tools such as Power BI, Looker, or Tableau.
• Produce recurring and ad hoc reports for internal teams, leadership, and partners.
• Support reporting and analysis across Marketing, Sales & Services, and Operations.
• Translate findings into clear, actionable insights for reporting and presentations.
• Prepare charts, visualizations, and summaries to support decision-making.
• Coordinate surveys, feedback tools, and qualitative research to inform insights.
• Collaborate with vendors and partners to ensure data collection is effective.
• Gather, organize, and combine data from multiple platforms to support analysis.

Skills

Communication

Independent work

Stakeholder needs

Problem solving

Data preparation

APIs

Education

Bachelor’s degree in analytics, statistics, economics, marketing analytics, business intelligence, or a related field

Tools

Power BI

Looker

Tableau

GA4

CRM systems

Job description

Destination Cleveland is seeking an experienced Destination & Marketing Intelligence Manager to expand data-informed decision-making across the organization. You will manage dashboards, organize datasets, and guide research initiatives with cross-functional teams.

You will work with data platforms, including CRM and web analytics, to connect inputs and generate insights. Strong problem-solving and communication are essential for advancing strategic KPIs and reporting workflows.