Insight Manager

Wearehuman8; United States; On-site; USD 89,313 - 140,349; Full time

Job summary

Wearehuman8 is hiring an Insight Manager to join the Client Teams department in Hong Kong SAR. The role leads multiple small projects, designs research activities, oversees fieldwork, analyzes data, and delivers client‑ready insights with strategic recommendations.

The manager collaborates across departments, supports larger initiatives, and strengthens client relations while guiding junior consultants. Strong moderation, data interpretation, and presentation skills are essential.

Qualifications

• Project ownership of multiple small tactical projects with minimal guidance
• Supporting role on larger strategic projects
• Demonstrates strong cross‑department collaboration with junior consultants

Responsibilities

• Project owner for several smaller tactical projects; minimal direction from seniors
• Support on larger strategic projects
• Foster cross‑department relationships as a model for juniors
• Lead on deciding the best approach to capture data
• Design most activity types with light direction from seniors
• Moderate confidently in fieldwork and probe beyond stated answers
• Evaluate survey fieldwork status and adjust quotas as needed
• Design an analysis plan and brief others on it
• Produce client‑ready reports with recommendations
• Incorporate insights from client data and Culture Trends at key points
• Translate client information needs into project design and activities
• Identify opportunities beyond primary research (Culture Trends, crowdsourcing)
• Present to clients regularly with senior support
• Assist in preparing client workshops and brainstorms
• Independently manage client relationships and expectations
• Grow client network beyond the insight team
• Share insights across client sectors to support accounts
• Be aware of commercial goals and how to leverage assets
• Understand CRM and client relationship platforms used

Job description

Insight Manager

Department: Client Teams

Employment Type: Permanent - Full Time

Location: Hong Kong SAR

Reporting To: Karen Khao

Description

The Insight Manager reports to one of the teams of Senior Research Managers. The key role of the Insight Manager is to manage quantitative, qualitative and community research projects, with the supervision of senior researchers.

Key Responsibilities

Project Management

• The Insight Manager is the project owner for several smaller tactical projects which are taking place simultaneously, with little direction from seniors.
• Play a supporting role on larger strategic projects.
• The Insight Manager cross-department relationships are an example to junior consultants.

Activity Design

• Lead on deciding the best approach and ideas for capturing the data needed.
• Can design most types of Activities with only light direction from seniors.

Fieldwork

• A confident moderator.
• Capable of going beyond taking what people say at face value, laddering to understand the unspoken and emotion, which sit deeper.
• Able to evaluate the status of survey fieldwork and make decisions facilitating fieldwork progress (e.g., regarding modification of quotas).

Analysis and Reporting

• Able to analyze any Activity data.
• Take the lead in designing an analysis plan, which is used to brief others (e.g., PST, external moderator, etc.). For more complex projects, the Insight Manager can do this with only light direction from seniors.
• Create reports that are commercially savvy, which include growing experience with the client / category / sector.
• Outputs are client ready (including conclusions and recommendations) before getting final input from seniors.
• Ensure that relevant insights from other sources (e.g., Culture and Trends, client data) are brought in at key points in the process to add value.

Solution Design

• Can interpret a client's information needs and are able to translate them into overall project design and deciding on the right Activities and Solutions to use. For complex projects, do this with the support from seniors.
• Able to spot opportunities to incorporate solutions beyond primary research (e.g., Culture Trends, crowdsourcing through eÿeka, etc.).

Presenting

• Regularly give presentations to clients, with support from seniors.
• Involved in the preparation of client workshops / brainstorms and attend in a supportive role.

Account Management

• An independent client handler.
• Can build good working relationships with clients and have learnt to flex style as needed.
• Attentive to their needs, whilst balancing the commercial needs of the business and maintaining good relationships internally.
• Involved in the presenting of NTMY meetings with clients.
• Build the client network outside of the insight team.

Growth Marketing

• A master of every client’s sector (e.g., what their key business topics and KPIs are).
• Share internal content with own network (in a targeted and personalized way) and support the account with this too.
• Can create contents (e.g., blogposts, client case studies etc.).

Commercial Management

• Aware of commercial skillset and how can they complement other assets in the team.
• Experienced with the customer relationship platforms needed to manage the accounts (e.g., Microsoft Dynamics 365).
• Understand our unique selling arguments of the tools / methods / solutions we offer and how we position vs. competitors.
• Committed to the principle of a client facing target, beyond project interactions.