Customer Success Lead

Getwizer; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Unlimited vacation

Full health, dental, and vision coverage

401K matching

Job summary

A tech startup redefining market research is seeking a Customer Insights Lead in the United States. This role involves managing client relationships and ensuring successful delivery of projects. The ideal candidate will have 7+ years of experience in market research, a Bachelor's degree in a relevant field, and skills in project management and communication. Benefits include a competitive salary, unlimited vacation, and health coverage, with a remote work option available.

Qualifications

• 7+ years of experience in market research or client-facing roles.
• Experience at a market research agency or consultancy.
• Proven experience managing multiple projects simultaneously.

Responsibilities

• Serve as the primary day-to-day contact for clients.
• Build trusted, long-term relationships with clients.
• Partner with internal teams to scope and deliver projects.

Skills

Client relationship management

Project management

Quantitative research methodologies

Excellent communication skills

Strong organizational skills

Education

Bachelor’s degree in marketing, business, psychology, social sciences, or a related field

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

The Customer Insights Lead is responsible for managing and growing client relationships while ensuring the successful delivery of market research projects. This role serves as the primary point of contact for clients, translating business questions into research solutions, coordinating with internal teams, and delivering insights that drive client decision-making.

What Success Looks Like

• Clients view you as a trusted research partner/advisor, not just a project manager
• Projects are delivered on time, on budget, and with high quality
• Accounts grow through repeat business and expanded engagements
• Internal teams feel supported and clearly aligned on client needs

About the Company

• Getwizer is an innovative tech startup, redefining the market research industry, by bringing tech automation and AI to the entire end-to-end market research process
• We work with the largest global brands such as Sony, SC Johnson, and Walmart, and help them with their strategic business decisions
• Our people have the opportunity to learn and grow and develop their careers in a meaningful way
• We have a brilliant, kind, and fun team
• Benefits include a competitive salary, unlimited vacation, fully remote work with NYC office space available as needed, full health, dental, vision, and disability coverage, and 401K matching

Qualifications/Skills

• Bachelor’s degree in marketing, business, psychology, social sciences, or a related field
• 7+ years of experience in market research, insights, or a related client-facing role
• Experience at a market research agency, panel/sample provider, or insights consultancy
• Strong understanding of quantitative research methodologies
• Proven experience managing multiple projects and client relationships simultaneously
• Excellent communication, presentation, and storytelling skills
• Strong organizational skills and attention to detail
• Comfortable working in a fast-paced, deadline-driven, environment
• Familiarity with concept testing, pack testing, A&U and brand health tracking
• Experience working with custom research
• Proficiency in Microsoft office suite (PowerPoint, Excel)

Key Responsibilities

Client Relationship Management

• Serve as the primary day-to-day contact for clients
• Build trusted, long-term relationships by understanding clients’ businesses, industries, and research needs
• Proactively identify opportunities to expand accounts through additional studies, methodologies, or services
• Lead client meetings, status updates, and results discussions

Project & Account Oversight

• Partner with internal research team to scope, execute, and deliver projects on time and within budget
• Build project proposals, timelines, and cost estimates
• Ensure research objectives are clearly defined and aligned with client goals
• Monitor project quality and troubleshoot issues as they arise

Research & Insights Support

• Translate client objectives into appropriate, best practice, methodologies
• Develop survey flows and questionnaires that will answer clients’ core questions
• Review survey links and deliverables to ensure accuracy and relevance
• Help synthesize findings into clear, actionable insights for clients; Support presentation of results, including storytelling and implications
• Manage account budgets, invoices, and revenue targets
• Track project profitability and flag risks or scope changes
• Support contract renewals and pricing discussions
• Contribute to forecasting and account planning

Internal Collaboration

• Act as the voice of the client internally
• Ensure smooth handoffs between sales and research
• Share client feedback and market intelligence with internal teams