Inside Technical Sales (48438)

MCE - Motion & Control Enterprises, LLC; Bolingbrook (IL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company-paid life, AD&D, and short- &/

401(k) with generous company match

Generous PTO and paid holidays

Tuition reimbursement

Paid parental leave

Employee Assistance Program (EAP)

Voluntary benefit products

Job summary

RitterTech, an MCE Company, is seeking an Inside Sales Representative focused on fluid power and industrial distribution. You will partner with outside sales, handle quotes and orders, and provide technical guidance to manufacturing and MRO customers.

The role emphasizes proactive communication, accurate processing, and strategic account support. You will forecast inventory, review VMI with accounts, and maintain CRM/ERP records, while collaborating with engineering teams on complex requests.

Qualifications

• 3+ years of inside sales, account management, or technical customer service experience.
• Strong proficiency with Microsoft Office (Outlook, Excel, Word) and experience with ERP and/or CRM platforms.
• Organized and detail-oriented; able to manage multiple complex accounts simultaneously.
• Clear, professional communicator who can build rapport quickly and navigate customer challenges.
• High school diploma or equivalent; relevant experience matters most.
• Nice to have: knowledge of fluid power, hydraulics, pneumatics, or related components; degree in business/engineering.

Responsibilities

• Serve as the inside technical partner for a dedicated set of complex accounts, ensuring orders, quotes, and deliveries meet expectations.
• Manage inbound and outbound customer communication promptly and professionally, building trust through reliable service.
• Partner with outside sales to support long-term account planning, forecasting, and growth strategies.
• Process quotes and orders accurately; provide technical consultation on fluid power systems and components.
• Monitor open orders for on-time delivery and flag issues proactively.
• Engage with engineering and application teams on complex or custom requirements.
• Forecast inventory purchases based on demand; conduct VMI reviews to optimize stock levels.

Skills

Inside sales

Account management

Technical customer service

Microsoft Office

ERP platforms

CRM platforms

Communication

Organizational skills

Education

High school diploma or equivalent

Bachelor's degree in business or engineering (nice to have)

Tools

ERP platforms

CRM platforms

Microsoft Excel

Job description

Inside Sales Representative — Fluid Power & Industrial Distribution

RitterTech, an MCE Company

At RitterTech, our Inside Sales Representatives are critical partners for our most demanding customers, the ones with unique specifications, complex ordering requirements, and zero tolerance for delays. You will work side by side with our outside sales team handling everything from quotes and order processing to technical consultation, inventory forecasting, and vendor managed inventory reviews. You will be the person customers trust to know their account, anticipate their needs, and get it done, backed by one of Parker Hannifin's largest distributors in the U.S. and the full resources of MCE.

If you are organized, technically curious, and thrive in a fast-paced environment where the work is never the same twice, this is a role you can build a career in.

Compensation & Benefits

We take care of our team with a full benefits package:

• Medical, dental, and vision coverage.
• Company-paid life, AD&D, and short- and long-term disability insurance.
• 401(k) with a generous company match.
• Generous PTO and paid holidays.
• Tuition reimbursement — we invest in your development.
• Paid parental leave.
• Employee Assistance Program (EAP).
• Voluntary benefit products.

What You'll Do

Own Your Accounts

• Serve as the inside technical partner for a dedicated set of complex accounts, understanding their unique requirements and making sure every order, quote, and delivery meets their expectations.
• Manage inbound and outbound customer communication promptly and professionally, building trust through consistent and reliable service.
• Partner with the outside sales team to support long-term account planning, forecasting, and growth strategies.

Drive the Technical Sales Process

• Process quotes and orders accurately and efficiently, with a sharp eye for customer-specific requirements and configurations.
• Provide technical consultation to customers on fluid power systems, hydraulic and pneumatic components, and related solutions.
• Monitor open orders for on-time delivery against customer commitments, flagging issues proactively before they elevate.
• Engage with RitterTech's engineering and application teams as needed on complex or custom requirements.

Manage Inventory and Forecasting

• Forecast inventory purchases based on customer demand patterns to ensure product availability and minimize lead time surprises.
• Conduct Vendor Managed Inventory (VMI) reviews for assigned accounts to keep stock levels optimized and replenishment on track.
• Maintain accurate records in CRM and ERP systems, keeping account activity, order status, and customer details current.

Qualifications

What We're Looking For

Must Have

• 3+ years of inside sales, account management, or technical customer service experience.
• Strong proficiency with Microsoft Office (Outlook, Excel, Word) and experience with ERP and/or CRM platforms.
• Organized and detail-oriented, able to manage multiple complex accounts simultaneously without losing accuracy.
• Clear, professional communicator who can build rapport quickly and navigate customer challenges calmly.
• High school diploma or equivalent; relevant experience is what matters most.

Nice To Have

• Knowledge of fluid power systems, hydraulics, pneumatics, or related components.
• Fluid power systems training or certifications.
• 5+ years of customer success or technical inside sales experience.
• Familiarity with the MRO (maintenance, repair, and operations) industry.
• Bachelor's degree in business, engineering, or a related field.

About RitterTech

RitterTech is where MCE began. Founded in 1951 as Ritter Engineering Company in Pittsburgh, PA, we have spent over 70 years building deep expertise in fluid power, hydraulics, pneumatics, lubrication systems, and industrial distribution, with a long-standing partnership with Parker Hannifin that helped establish us as one of Parker's largest distributors in the U.S. Today, from our Midwest locations including Pewaukee, WI and Bolingbrook, IL, we supply more than 50 top industrial brands to manufacturers, OEMs, and MROs across the region.

RitterTech is the founding division of Motion & Control Enterprises (MCE), a top-50 national industrial distributor with 25+ specialized companies and 60+ facilities across 18+ states. Our Inside Sales team is a critical part of how we deliver on our promise to customers every day.

RitterTech and MCE are proud Equal Opportunity Employers. We welcome applicants of all backgrounds, experiences, and identities.

If you are a detail-driven, technically curious inside sales professional who wants to grow with a company that has been trusted since 1951, we would love to hear from you.