Inside Service Technician

Kanz; Fort Wayne (IN); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Quarterly profit-sharing bonus

Hybrid work schedule

Team member appreciation events

Volunteer opportunities

Monthly IT stipend

On-demand pay options

Traditional benefits including health insurance

Job summary

A leading foodservice equipment distributor is seeking an Inside Service Technician to provide technical support for foodservice equipment. This role involves troubleshooting equipment issues, assisting end users, and ensuring exceptional customer service. The ideal candidate has experience in appliance repair or HVAC and strong communication skills. This position offers a hybrid work schedule and benefits including profit-sharing and paid time off.

Qualifications

• Experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling).
• Fluent in English with excellent written and verbal communication skills.
• Comfortable using a computer and navigating programs such as MS Word & Outlook.
• Passion for troubleshooting and finding innovative solutions to difficult problems.
• Ability to multitask and thrive in a fast-paced, team environment.

Responsibilities

• Provide exceptional customer service, communicating equipment information and troubleshooting solutions.
• Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues.
• Maintain all customer call information in a company database.

Skills

Electric/Gas appliance repair

Refrigeration

HVAC

Written and verbal communication

Multitasking

Job description

See What We’re All About

As the fastest growing distributor of foodservice equipment parts, we like to do things a little differently. We believe our team should be like family—safe, respectful, and supportive. Safety is our #1 priority, and we value unique enthusiasm, high integrity, and courage to embrace change. If you know a few jokes, that puts you on the top of our list.

We are proud that our workplace has been recognized for growth and innovation on the Inc. 5000 list, Crain’s Fast 50 list, and voted a Chicago Tribune Top Workplace from 2020 through 2023.

Perks

• Parts Town Pride – virtual tour and culture
• Quarterly profit‑sharing bonus
• Hybrid work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On‑demand pay options: access your pay as you earn it, to cover unexpected or everyday expenses
• All traditional benefits such as health insurance, 401(k) with matching, employee assistance programs, and paid time off

Follow this link to apply: https://jobs.jobvite.com/careers/parts-town/job/oDOVrfwx?__jvst=Job%20Board&__jvsd=SmartRecruiters

The Job at a Glance

As an Inside Service Technician, also known as a Tech Wizard, you will directly communicate with end users and field technicians to provide technical support over the phone and via email. On a daily basis, you’ll assist with repairs on warranty and non‑warranty foodservice equipment (specifically hot‑side units). You’ll work closely with manufacturers to recommend engineering changes and document equipment/component failure rates. After completing the onboarding process, you’ll also have an opportunity to earn CFESA certifications.

A Typical Day

• Provide exceptional customer service, communicating equipment information and troubleshooting solutions in a friendly, professional manner.
• Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues.
• Maintain all customer call information in a company database to assist future inquiries.

Follow this link to apply: https://jobs.jobvite.com/careers/parts-town/job/oDOVrfwx?__jvst=Job%20Board&__jvsd=SmartRecruiters

To Land This Opportunity

• Experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling).
• Fluent in English with excellent written and verbal communication skills.
• Comfortable using a computer and navigating programs such as MS Word & Outlook.
• Passion for troubleshooting and finding innovative solutions to difficult problems.
• Ability to multitask and thrive in a fast‑paced, team environment.

Follow this link to apply: https://jobs.jobvite.com/careers/parts-town/job/oDOVrfwx?__jvst=Job%20Board&__jvsd=SmartRecruiters

About Your Future Team

Our Technical Service group is full of high‑performing team members who are passionate and enthusiastic to work hard and play hard.

Parts Town welcomes diversity, and as an equal‑opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability, or protected veteran status.

Follow this link to apply: https://jobs.jobvite.com/careers/parts-town/job/oDOVrfwx?__jvst=Job%20Board&__jvsd=SmartRecruiters