Inside Service Technician

Kanz; Addison (IL); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Quarterly profit-sharing bonus

Hybrid work schedule

Monthly IT stipend

Health insurance

401(k) match

Job summary

A leading distributor of foodservice equipment is seeking an Inside Service Technician to provide technical support to customers regarding foodservice equipment repairs. The ideal candidate will excel in customer service, have experience with electrical and gas appliances, and be adept at using communication tools. This full-time position offers a hybrid work schedule along with a comprehensive benefits package including profit-sharing and caseload management. Join a diverse and high-performing team dedicated to excellence.

Qualifications

• Experience in electric/gas appliance repair, refrigeration, or HVAC required.
• Ability to communicate effectively in written and verbal forms.
• Confident using computers and navigating technology.

Responsibilities

• Provide exceptional customer service and communicate equipment information.
• Use manuals and diagrams to diagnose equipment issues.
• Maintain customer call information in the database.

Skills

Customer service communication

Troubleshooting abilities

Multitasking

Fluent in English

Tools

MS Word

Outlook

Job description

1 month ago • Be among the first 25 applicants

See What We’re All About

As the fastest growing distributor of foodservice equipment parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep safety as your #1 priority, that’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list.

Perks

• Parts Town Pride – check out our virtual tour and culture
• Quarterly profit‑sharing bonus
• Hybrid work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On‑demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401(k)/401(k) match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

As an Inside Service Technician (internally known as a Tech Wizard), you will directly communicate with end users and field technicians to provide technical support over the phone and via email. On a daily basis, you’ll assist with repairs on warranty and non‑warranty foodservice equipment (specifically hot‑side units). You’ll work closely with manufacturers to recommend engineering changes and document equipment/component failure rates. After completing the onboarding process, you’ll also have an opportunity to earn all Commercial Food Service Equipment Service Association (CFESA) certifications.

A Typical Day

• Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner.
• Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues.
• Maintain all customer call information in a company database to better assist future inquiries.

To Land This Opportunity

• You have experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling).
• You are fluent in English and have excellent written and verbal communication skills.
• You’re confident using a computer and navigating programs such as MS Word & Outlook.
• You’re passionate about troubleshooting and finding innovative solutions to difficult problems.
• You have the ability to multitask and thrive in a fast‑paced, team atmosphere.

About Your Future Team

Our Technical Service group is full of high‑performing team members who have a passion and enthusiasm to work hard and play hard!

Parts Town welcomes diversity and, as an equal opportunity employer, all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

Seniority level

Entry level

Employment type

Full‑time

Job function

Information Technology

Industries

Technology, Information and Internet

Follow this link to apply: https://jobs.jobvite.com/careers/parts-town/job/oDOVrfwx?__jvst=Job%20Board&__jvsd=SmartRecruiters