Business Development Specialist (Hybrid Schedule)

Parts Town; Fort Wayne (IN); Hybrid; USD 55,095 - 74,353; Full time

Benefits offered by this job

Parts Town Pride

Profit-sharing bonus

Hybrid work schedule

Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay

Health insurance

401(k) with match

Paid time off

Paid holidays

Job summary

Parts Town is seeking a Business Development Specialist in Fort Wayne, Indiana to drive new partnerships and manage a high-volume outbound calling flow while delivering outstanding customer service. You will work in a hybrid schedule, leverage Salesforce for pipeline visibility, and collaborate with the Customer Experience team to grow relationships across the commercial foodservice and HVAC markets.

Strong English communication and a proactive, organized mindset are essential, with 1–3 years in

Qualifications

• 1–3 years in inside sales, business development, customer service, or account management.
• Experience in commercial foodservice or HVAC is a plus.
• Proactive, organized and follow-through is essential.
• Strong communication skills and fluent English.

Responsibilities

• Place 60 outbound calls daily to new and existing customers.
• Build partnerships in commercial foodservice and HVAC industries.
• Develop knowledge of industry trends and customer needs.
• Drive revenue by prospecting and building a pipeline nationwide.
• Utilize Salesforce CRM for timely, accurate reporting.
• Research accounts to understand business and parts needs.
• Collaborate with Customer Experience team to grow relationships.
• Educate customers on Parts Town resources and capabilities.

Skills

Communication skills

English proficiency

Proactive

Organized

Resilient

Outbound calls

Sales mindset

Tools

Salesforce

Job description

Business Development Specialist

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. We believe our team should be like family. First, you have to demonstrate our core values and keep safety as your #1 priority. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change, and if you know a few jokes, that puts you on the top of our list.

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit‑sharing bonus
• Hybrid work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On‑demand pay options: Access your pay as you earn it
• All the traditional benefits like health insurance, 401(k) with match, employee assistance programs and time away – we’ve got you covered.

The Job at a Glance

The Business Development Specialist (internally known as PARTnership Builder) is responsible for finding, developing, and maintaining relationships with service contractors. Being a sales guru, you will proactively manage your day by placing a high volume of outbound calls; you see each phone call as an opportunity to form a personal emotional connection with customers and make it your mission to learn customer challenges and utilize the Parts Town value proposition to find solutions. You describe yourself as proactive and have a passion for facilitating all aspects of the sales process including identifying new opportunities, developing sales solutions, closing sales opportunities, negotiating pricing, and providing outstanding customer service and follow‑up.

A Typical Day

• Place 60 outbound calls daily to new and existing customers.
• Identify, cultivate, and build new customer partnerships in the commercial foodservice and HVAC industries by understanding their problems/needs and utilizing the Parts Town value proposition and solutions to solve them.
• Build in‑depth knowledge of commercial foodservice and HVAC industry trends and customer needs.
• Drive revenue by prospecting and building a pipeline while simultaneously fostering personal relationships with potential and existing customers nationwide.
• Integrate all sales activities into CRM (Salesforce.com) system for timely, accurate reporting.
• Conduct research on accounts to develop an understanding of their business and where Parts Town can be a solution to their parts needs.
• Partner with Customer Experience team members to develop and grow customer relationships.
• Educate customers on Parts Town resources and capabilities (electronic resources, technical support, manufacturer relationships, etc.).

To Land This Opportunity

• You have 1–3 years of experience in an inside sales, business development, customer service or account management role.
• Bonus points if you have experience in the commercial foodservice or HVAC industries!
• You are passionate about building something new and solving problems.
• You describe yourself as proactive and organized – taking initiative and following through are a must.
• You are resilient – you see rejection as an exciting challenge.
• You have fantastic communication skills and you’re proficient in English (verbal and written).

About Your Future Team

Our team is serious about team lunches and decorating desks to celebrate birthdays & milestone anniversaries. Start thinking about what you’ll bring to your first potluck at Parts Town! At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work‑life balance are celebrated.

Compensation and Benefits

The salary range for this role is $55,094.88–$74,352.58 annually ($26.48–$35.74 hourly). Parts Town is a pay‑for‑performance company. In addition to base pay, some roles offer a profit‑sharing program and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

EEO Statement

Parts Town welcomes diversity and, as an equal‑opportunity employer, all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

We are an E‑Verify employer.