Inside Service Representative

Radiometer; Brea (CA); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Health/dental/vision insurance

401(k) plan

Paid time off

Job summary

The Inside Service Representative at Radiometer is responsible for supporting the Field Service Organization and Radiometer customers by managing service contract renewals, identifying revenue opportunities, and ensuring accurate documentation. This on-site role reports to the Manager, Service Contracts in Brea, CA.

You will use CRM/ERP systems to manage data, coordinate with Field Service and internal teams, and help secure purchase orders while maintaining compliance and exceptional customer

Qualifications

• Associates degree or equivalent with 2+ years relevant experience.
• Proficiency with MS Office, CRM and ERP systems, and strong attention to detail.
• Ability to work a set 8-hour shift between 5am and 7pm.

Responsibilities

• Drive service contract renewals and identify billable opportunities.
• Use CRM/ERP systems to manage customer data, contracts, and work orders.
• Collaborate with Field Service and internal teams to secure purchase orders and revenue.

Skills

Customer service

Coordination

Communication skills

Attention to detail

Education

Associates degree or equivalent with 2+ years relevant experience

Bachelor's degree or Danaher experience in customer service or sales

Tools

MS Office

CRM systems

ERP systems

Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Radiometer, one of Danahers 15+ operating companies, our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement, you help turn ideas into impact innovating at the speed of life.

At Radiometer, life comes first. Our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses. As a global leader and pioneer in acute care diagnostics for over 70 years, we streamline diagnostic workflows, empowering healthcare professionals to focus on what truly matterscaring for critically ill patients. Here, youll find a place to grow and make a real impact with your perspective, driving us forward in improving patient care.

Learn about the Danaher Business System which makes everything possible.

The Inside Service Representative is responsible for supporting the Field Service Organization and Radiometer customers by managing service contract renewals, identifying revenue opportunities, and ensuring accurate documentation. This role is critical to maintaining operational efficiency and compliance for medical equipment in hospitals, clinics, and laboratories.

This position reports to the Manager, Service Contracts and is part of the Service Contracts and Coordination Team located in Brea, CA and will be an on-site role.

In this role, you will have the opportunity to:

• Drive service contract renewals and proactively identify billable opportunities to support revenue growth while ensuring a positive customer experience.
• Utilize CRM/ERP systems to manage customer data, contracts, and work orders while maintaining accurate documentation and compliance.
• Collaborate with Field Service and internal teams to secure purchase orders and maximize service revenue through efficient coordination.

The essential requirements of the job include:

• Associates degree or equivalent with 2+ years relevant experience - OR - Bachelors Degree or Danaher experience in customer service, call center, coordination or sales environment preferred
• Proficiency with MS Office, CRM and ERP systems, and strong attention to detail for documentation and compliance.
• Ability to work a set 8-hour shift any time between 5am 7pm

It would be a plus if you also possess previous experience in:

• Excellent communication and collaboration skills with a focus on driving customer satisfaction and revenue growth.
• Basic math skills and statistical knowledge

Radiometer, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether its a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

The hourly range for this role is $27 - $29.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Companys sole discretion, consistent with the law.

Join our winning team today. Together, well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

The U.S. EEO posters are available here.

For candidates who are based outside of New York City or who are applying for roles outside of New York City, for more information about conditions of any job offer please click here.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or [e-mail].