Inside Service Representative

Danaher Corporation; Brea (CA); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Bonus eligibility

Benefits package

Job summary

Radiometer, a Danaher operating company, in Brea, CA, is seeking an Inside Service Representative to support the Field Service Organization and customers by managing service contract renewals and documentation.

The role requires proficiency with CRM/ERP systems and collaboration with internal teams to maximize service revenue while ensuring compliance. It is an on-site position with an 8-hour shift between 5am and 7pm, plus bonus eligibility.

Qualifications

• Associate’s degree or equivalent with 2+ years relevant experience or Bachelor’s Degree; Danaher experience in CS, call center, coordination or sales preferred.
• Proficiency with MS Office, CRM and ERP systems, and strong attention to detail for documentation and compliance.
• Ability to work a set 8-hour shift anytime between 5am – 7pm

Responsibilities

• Drive service contract renewals and proactively identify billable opportunities to support revenue growth while ensuring a positive customer experience.
• Utilize CRM/ERP systems to manage customer data, contracts, and work orders while maintaining accurate documentation and compliance.
• Collaborate with Field Service and internal teams to secure purchase orders and maximize service revenue through efficient coordination

Skills

Excellent communication

Collaboration

Education

Associate’s degree or equivalent

Bachelor’s degree

Tools

MS Office

CRM systems

ERP systems

Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Radiometer, one of Danaher’s (https://danaher.com/our-businesses) 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Radiometer, life comes first. Our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses. As a global leader and pioneer in acute care diagnostics for over 70 years, we streamline diagnostic workflows, empowering healthcare professionals to focus on what truly matters—caring for critically ill patients. Here, you’ll find a place to grow and make a real impact with your perspective, driving us forward in improving patient care.

Learn about the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible.

The Inside Service Representative is responsible for supporting the Field Service Organization and Radiometer customers by managing service contract renewals, identifying revenue opportunities, and ensuring accurate documentation. This role is critical to maintaining operational efficiency and compliance for medical equipment in hospitals, clinics, and laboratories.

This position reports to the Manager, Service Contracts and is part of the Service Contracts and Coordination Team located in Brea, CA and will be an on-site role.

In this role, you will have the opportunity to:

• + Drive service contract renewals and proactively identify billable opportunities to support revenue growth while ensuring a positive customer experience.
• + Utilize CRM/ERP systems to manage customer data, contracts, and work orders while maintaining accurate documentation and compliance.
• + Collaborate with Field Service and internal teams to secure purchase orders and maximize service revenue through efficient coordination.

The essential requirements of the job include:

• + Associate’s degree or equivalent with 2+ years relevant experience – OR – Bachelor’s Degree or Danaher experience in customer service, call center, coordination or sales environment preferred
• + Proficiency with MS Office, CRM and ERP systems, and strong attention to detail for documentation and compliance.
• + Ability to work a set 8-hour shift anytime between 5am – 7pm

It would be a plus if you also possess previous experience in:

• + Excellent communication and collaboration skills with a focus on driving customer satisfaction and revenue growth.
• + Basic math skills and statistical knowledge

Radiometer, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info (https://leplb1040.upoint.alight.com/ah-angular-afirst-web/#/web/danaher/cp/preauth-home) .

The hourly range for this role is $27 – $29. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

The U.S. EEO posters are available here (http://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or [e-mail].