Inside Service Coordinator (Keene)

AMETEK; Keene (NH); On-site; USD 55,000 - 65,000; Full time

Job summary

AMETEK, Inc. is hiring a full-time Inside Service Coordinator to support our USA customer base.

After completing training, you will issue service quotations, track calibration frequency, promote service contracts, initiate email campaigns, coordinate visits with field service engineers, and maintain customer databases. The role demands high energy, teamwork, clear communication, and adept use of AI tools to improve productivity and reduce costs.

Qualifications

• College degree with internship experience or high school diploma and customer service experience in a professional workplace.
• Proven experience in high demand customer service.
• English: good communication skills, written and spoken.
• Able to lift 25 lbs to assist with spares and service shipments.
• Demonstrated ability to use AI tools to improve productivity, decision-making, work quality, and to reduce costs.

Responsibilities

• Issue service quotations to customers.
• Track customer calibration frequency and outreach to customers past due.
• Promote and quote service contracts.
• Initiate e-mail campaigns promoting upgrades and services.
• Coordinate service visits with customer and field service engineers.
• Maintain customer databases.

Skills

High energy

Teamwork

Communication

Process improvement

MS Office & CRM

English communication

Adaptability

Education

College degree / internship experience

Customer service experience

English proficiency

Physical ability

AI tools awareness

Tools

CRM software

MS Office

Job description

Due to continued growth within the USA service team, we have a vacancy for a full time (40 hours/week) inside service coordinator to support our customer base.

After completing a training program, you will be involved & responsible for the following activities:

• Issue service quotations to customers
• Track customer calibration frequency and outreach to customers past due
• Promote and quote service contracts
• Initiate e-mail campaigns promoting upgrades and services
• Coordinate service visits with customer and field service engineers
• Maintain customer databases

Essential & Desirable Skills

• High energy level with ability to take initiative.
• Teamwork oriented with collaborative style, pragmatic, multitasking, flexible.
• Ability to articulate clearly and timely with customers to provide world class service.
• Drive and collaboration experience to identity process improvement areas.
• Computer fluent, with specific attention to e‑mail and Microsoft Office product skills; CRM and service tools.
• Good communication skills (verbal and written) and the ability to interact effectively in English.
• Follow set procedures but can identify when change is required.

Qualifications

• College degree with internship experience or high school diploma and customer service experience in professional workplace.
• Proven experience in high demand customer service.
• English: good communication skills, written and spoken.
• Able to lift 25lbs to assist with spares and service shipments.
• Demonstrated ability and willingness to use AI tools to improve productivity, decision‑marking, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI‑generated outputs.

Compensation

Employee Type: Salaried
Currency: USD
Salary Minimum: 55,000
Salary Maximum: 65,000
Incentive: No
Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

For more information on AMETEK's competitive benefits, please click here.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 [phone].