Inside Sales Support - Vehicle

Mettler Toledo Llc; Columbus (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Tuition reimbursement

Parental leave

Paid time off

Job summary

METTLER TOLEDO is seeking an Inside Sales/Support Representative for Industrial Project sales and service coordination. You will liaise between sales reps, customers, subcontractors and management to ensure accurate quotations and smooth project execution.

This role requires strong communication, attention to detail, and the ability to work independently within established processes. Experience with SAP CRM and ECC is a plus.

Qualifications

• An associate’s or bachelor’s degree in business, operations, sales, engineering, or a related field is preferred but not required.
• Two or more years of experience in customer support, inside sales, service coordination, project coordination, quoting, purchasing, or a related business-support function is preferred.
• Experience supporting industrial, construction, or project-based business is a plus.
• Experience communicating with subcontractors or external service providers is preferred.
• Experience using CRM, ERP, quoting, order management, or project-tracking systems is preferred. SAP CRM and ECC are a plus.

Responsibilities

• Serve as an inside support contact for assigned Industrial Project sales representatives.
• Provide consistent, timely, and professional communication to major customers with recurring project and service requirements.
• Develop understanding of customer business, recurring needs, project expectations, documentation requirements, and preferred communication methods.
• Provide dependable follow-through and accurate support for assigned customer and sales activities.
• Support repeat and future project business by assisting with customer requests and ongoing account needs.
• Prepare and issue product and service contract quotations.
• Gather technical, commercial, labor, and parts information needed from subcontractors to support accurate quotations.
• Establish and maintain professional relationships with existing subcontractors.
• Maintain accurate customer, opportunity, quotation, order, and subcontractor information in SAP CRM and ECC where required.
• Support Industrial Project sales reps with customer communication, quotation preparation, service information, and other sales-support activities.
• Provide updates regarding customer needs, quotation status, subcontractor activity, and other matters affecting the Industrial Project business.
• Assist with identifying gaps in existing processes and provide input on improvements.

Skills

Customer support

Inside sales

Project coordination

Quoting

Purchasing

CRM

ERP

Communication

Education

Associate's or Bachelor's degree in business/operations/sales/engineering

Tools

SAP CRM

ECC

CRM systems

Quoting systems

Job description

Our Opening and Your Responsibilities

The Vehicle Project Business Sales Support Representative provides organized support for sales- and service-related activities associated with the Industrial Project business, including Vehicle and other project-focused industrial groups. This position serves as a key liaison between sales representatives, customers, subcontractors, internal departments, and management.

The role supports major customers with recurring project activity, prepares and coordinates product and service contract quotations, and assists with completing customer and sales-related activities accurately and efficiently.

Success in this position requires reliability, responsiveness, sound judgment, attention to detail, and the ability to manage assigned responsibilities independently while working within established processes.

Essential Duties and Responsibilities

• Serve as an inside support contact for assigned Industrial Project sales representatives.
• Provide consistent, timely, and professional communication to major customers with recurring project and service requirements.
• Develop a working understanding of the customer’s business, recurring needs, project expectations, documentation requirements, and preferred methods of communication.
• Provide dependable follow-through and accurate support for assigned customer and sales activities.
• Support repeat and future project business by assisting with customer requests and ongoing account needs.
• Prepare and issue product and service contract quotations.
• Gather the technical, commercial, labor, and parts information needed from subcontractors to support accurate quotations.
• Establish and maintain professional, productive working relationships with existing subcontractors.
• Maintain accurate customer, opportunity, quotation, order, and subcontractor information in applicable systems, including SAP CRM and ECC, where required.
• Support Industrial Project business sales representatives with customer communication, quotation preparation, service-related information, and other sales-support activities.
• Provide updates, as requested or needed, regarding customer needs, quotation status, subcontractor activity, and other matters affecting the Industrial Project business.
• Assist with identifying gaps in existing processes and provide input on practical improvements when appropriate.

What You Need to Succeed

• An associate’s or bachelor’s degree in business, operations, sales, engineering, or a related field is preferred but not required.
• Two or more years of experience in customer support, inside sales, service coordination, project coordination, quoting, purchasing, or a related business-support function is preferred.
• Experience supporting industrial, construction, or project-based business is a plus.
• Experience communicating with subcontractors or external service providers is preferred.
• Experience using CRM, ERP, quoting, order management, or project-tracking systems is preferred.Experience with SAP CRM and/or ECC is a plus.

Our Offer to You

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
• Tuition reimbursement, employee wellness programs, plus other perks and discounts
• Parental and caregiver leave policies
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in weighing
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards
• A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.