Inside Sales Support Specialist -YouTheFan

HorseShoe Beverage Company; Warsaw (IN); On-site; USD 32,000 - 34,000; Full time

Job summary

YouTheFan in Warsaw, Indiana is seeking an organized Inside Sales Support Specialist to manage customer orders from entry through shipment. This role combines order management, customer service, sales support, and account coordination to ensure customer requirements are followed.

The ideal candidate is detail-oriented and capable of handling multiple priorities in a fast-paced environment, with strong data-entry skills and proficiency in CRM/order-management systems, and a team-oriented mindset.

Qualifications

• Previous experience in inside sales support, sales ops, customer service, order management or a similar role.
• Exceptional attention to detail and commitment to accuracy.
• Strong organizational and time-management skills.
• Ability to learn and retain multiple customer requirements.
• Strong written and verbal communication skills.

Responsibilities

• Process and manage customer orders accurately and efficiently from order entry through shipment.
• Follow customer-specific requirements, including pricing, shipping, minimum/maximum quantities, packaging, labeling, and routing.
• Review orders for errors and missing information before processing.
• Prepare shipping labels, packing slips, and other required documentation.
• Coordinate with the sales team and warehouse to ensure on-time processing and shipping.
• Monitor customer portals for new orders and updates that affect fulfillment.
• Research and resolve order discrepancies and customer-specific issues.
• Communicate with customers and internal departments when clarification is needed.
• Identify potential problems before they affect orders or customer service.
• Take ownership of assigned responsibilities and follow tasks through to completion.

Skills

Attention to detail

Organizational skills

Data entry

Communication

Independent worker

Team oriented

Multitasking

Education

High school diploma

Tools

CRM software

Order management systems

Job description

• Location 1024 E Southgate Park,Building 3,Warsaw, IN, 46580,United States
• Base Pay $23.00 - $25.00 / Hour
• Employee Type Full Time Non-Exempt
• Required Degree High school
• Manage Others No

Contact information

Description

Pay Rate: $23-$25/hr, depending on experience

Hours: Monday - Friday, 8am to 5pm, overtime as needed

Work Location: In-Person, 1024 Southgate Park, Warsaw, IN 46580

About YouTheFan:

Since 2009, the YouTheFan team has designed, manufactured, and distributed unique, distinctive fan-focused items. Proudly based in Warsaw, Indiana, YouTheFan’s products for NFL, MLB, NCAA, and NHL are sold at online stores and retailers across the country. With a creative spirit and tireless ingenuity, YouTheFan makes sure the game day excitement never ends. www.youthefan.com

Position Summary:

YouTheFan is seeking a highly organized, detail oriented Inside Sales Support Specialist to support our customers and sales team. This position is responsible for accurately managing customer orders from entry through shipment while ensuring each customer’s specific requirements are followed.

This role combines order management, customer service, sales support, and account coordination. The ideal candidate is an experienced, self-motivated professional who can manage multiple priorities, work independently, maintain a high level of accuracy, and work effectively as part of a team.

Success in this position requires strong attention to detail and an understanding that small errors can have a significant impact on customer satisfaction, order fulfillment, and profitability.

Requirements

Key Responsibilities

• Process and manage customer orders accurately and efficiently from order entry through shipment.
• Understand and follow customer-specific requirements, including:
  • Pricing and discounts
  • Shipping and freight responsibilities
  • Minimum and maximum shipment quantities
  • Packaging and labeling requirements
  • Routing and shipping instructions
• Review orders for errors, discrepancies, missing information, and special requirements before processing.
• Prepare shipping labels, packing slips, and other required documentation.
• Coordinate with the sales team and warehouse to ensure orders are processed and shipped correctly and on time.
• Monitor customer portals for new orders, updates, requirements, and changes that may affect fulfillment.
• Research and resolve order discrepancies and customer-specific issues.
• Communicate with customers and internal departments when clarification or additional information is needed.
• Identify potential problems before they result in order, shipping, or customer-service issues.
• Take ownership of assigned responsibilities and follow tasks through to completion.

Qualifications

• Previous experience in inside sales support, sales operations, customer service, order management, order entry, or a similar role.
• Exceptional attention to detail and commitment to accuracy.
• Strong organizational and time-management skills.
• Strong data-entry skills with the ability to maintain accuracy while working with large amounts of information.
• Ability to learn and retain the unique requirements of multiple customers.
• Comfortable working independently and making decisions within established guidelines.
• Strong computer skills and ability to learn multiple software systems and customer platforms.
• Strong written and verbal communication skills.
• Ability to adapt to changing priorities in a fast-paced environment.
• Dependable, accountable, proactive, and team-oriented work style.

Why This Role Matters

Inside Sales Support is a critical link between our customers, sales team, and operations. This position helps ensure orders are entered correctly, customer requirements are followed, product information is accurate, and shipments leave our facility correctly and on time.