Inside Sales Support Specialist

ITT Inc. - English US; Wayne (NJ); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k)

Short and long-term disability

Paid time off

Growth and development opportunities

Job summary

ITT Inc. is seeking an Inside Sales Support Representative for its Wayne, NJ facility. You will support sales activities, prepare quotes, and respond to customer inquiries while coordinating with internal teams.

Candidates should have at least 2 years in sales administration, strong communication, and multitasking skills. Knowledge of Word/Excel and a manufacturing environment is preferred, with on-site collaboration and growth opportunities at ITT.

Qualifications

• Minimum of 2 years of experience in sales administration or a related role.
• Technical aptitude or experience within a manufacturing environment required.
• Strong verbal and written communication skills with a customer-focused approach.
• Proficiency in Microsoft Word and Excel (preferred).
• Proven ability to prioritize tasks and multitask effectively in a fast-paced environment.
• Self-motivated, proactive, and capable of working independently with minimal supervision.

Responsibilities

• Provide exceptional customer support by preparing quotes, addressing inquiries, and responding to customer requests in a timely manner.
• Manage and track customer requirements, ensuring timely follow-ups and issue resolution.
• Expedite order fulfillment by monitoring production schedules, verifying order status, and proactively issuing updates and reminders.
• Support the Regional Sales Manager and Inside Sales team with administrative and sales-related activities.
• Perform high-volume, accurate data entry for sales orders, and related documentation.
• Foster strong cross-functional collaboration with internal teams to ensure seamless operations.
• Contribute to customer retention initiatives by maintaining consistent communication and service excellence.
• Resolve customer concerns, including technical issues, by coordinating with internal teams and providing effective solutions.
• Assist with accounts receivable and collections efforts as needed.

Skills

Customer service

Prioritization

Multitasking

Communication

Cross-functional collaboration

Attention to detail

Self-motivated

Independent work

Relationship building

Education

Engineering degree (nice to have)

Tools

Microsoft Word

Excel

Job description

About ITT:

ITT Inc. (NYSE: ITT) is a diversified global leading manufacturer of highly engineered critical components and customized technology solutions serving the flow, aerospace and defense, transportation, industrial, and energy markets. Through operational execution, innovation, and disciplined capital deployment, including strategic acquisitions such as SPX FLOW, ITT partners with its customers to deliver enduring solutions to the key industries that underpin our modern way of life.

Headquartered in Stamford, Connecticut, ITT has a market cap of roughly $20 billion and employs more than 15,000 people across 40 countries and serves customers in approximately 125 countries. Following the acquisition of SPX FLOW, the company is expected to generate $5.4 billion in annual revenue.

Our businesses are organized in three distinct segments, each based around our core engineering DNA:

Flow Technologies: A global leader in, providing a broad portfolio of pumps, valves, mixing and agitation equipment, heat transfer, homogenizers, separation, water and wastewater treatment, and engineered process solutions.Our leading brands include the iconic Goulds Pumps (with more than 175 years of history), Anhydro, APV, Bornemann, Bran+Luebbe, C’treat, Engineered Valves, Gerstenberg Schröder, Habonim, Johnson Pump, Lightnin, Philadelphia, Plenty, PRO Cast, Rheinhütte, Seital Separation, Stelzer, Svanehøj, Tigerholm, Uutechnic, VIDAR, Waukesha Cherry-Burrell.

Motion Technologies:A global leader in brake pads (ICE and electrified brake pads) and shock absorbers (energy absorption solutions) for transportation applications. Our leading brands includeFriction Technologies, KONIandAxtone.

Connect and Control Technologies:A leader in critical applications for the aerospace, defense and industrial markets, including harsh environment connectors and control components. Our leading brands includeITT Cannon, Enidine, Aerospace ControlsandkSARIA.

Position Summary

Habonim Industrial Valves & Actuators is seeking aInsideSales Support Representative for its distribution and customer service facility. Candidates with inside sales experience are a must. The company is open to considering individuals with strong customer service skills and a willingness to learn.

Essential Responsibilities

• Provide exceptional customer support by preparing quotes, addressing inquiries, and responding to customer requests in a timely manner.
• Manage and track customer requirements, ensuring timely follow-ups and issue resolution.
• Expedite order fulfillment by monitoring production schedules, verifying order status, and proactively issuing updates and reminders.
• Support the Regional Sales Manager and Inside Sales team with administrative and sales-related activities.
• Perform high-volume, accurate data entry for sales orders, and related documentation.
• Foster strong cross-functional collaboration with internal teams to ensure seamless operations.
• Contribute to customer retention initiatives by maintaining consistent communication and service excellence.
• Resolve customer concerns, including technical issues, by coordinating with internal teams and providing effective solutions.
• Assist with accounts receivable and collections efforts as needed.

Position Requirements

• Proven ability to prioritize tasks and multitask effectively in a fast-paced environment.
• Strong verbal and written communication skills with a customer-focused approach.
• Proficiency in Microsoft Word and Excel (preferred).
• Minimum of 2 years of experience in sales administration or a related role.
• Technical aptitude or experience within a manufacturing environment required.
• Exceptional attention to detail and organizational skills.
• Demonstrated ability to build and maintain strong customer relationships.
• Self-motivated, proactive, and capable of working independently with minimal supervision.
• Inside sales experience or an engineering degree is a plus but not required.

Equal Pay Act Statement

We aim to pay our ‘ITT’ers’ fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on ‘what’ they accomplish, but also on ‘how’ they reflect ITT’s values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.

Equal Pay Act Range

70,000 to 75,000 with benefits and probability of bonus