Inside Sales Support Specialist

ITT Inc.; New Jersey; On-site; USD 70,000 - 75,000; Full time

Job summary

Habonim Industrial Valves & Actuators is seeking an Inside Sales Support Representative for its distribution and customer service facility. Candidates with inside sales experience are preferred, but strong customer service skills and a willingness to learn are valued.

Primary responsibilities include quoting, customer inquiries, and order follow-ups, with collaboration across internal teams to ensure timely deliveries and accurate documentation.

Qualifications

• Two years of experience in sales administration or a related role.
• Strong customer service orientation with ability to handle inquiries and quotations.
• Ability to prioritize tasks in a fast-paced environment.

Responsibilities

• Provide exceptional customer support by preparing quotes, addressing inquiries, and responding to customer requests in a timely manner.
• Manage and track customer requirements, ensuring timely follow-ups and issue resolution.
• Expedite order fulfillment by monitoring production schedules, verifying order status, and proactively issuing updates and reminders.
• Support the Regional Sales Manager and Inside Sales team with administrative and sales-related activities.
• Perform high-volume, accurate data entry for sales orders, and related documentation.
• Foster strong cross-functional collaboration with internal teams to ensure seamless operations.
• Contribute to customer retention initiatives by maintaining consistent communication and service excellence.
• Resolve customer concerns, including technical issues, by coordinating with internal teams and providing effective solutions.
• Assist with accounts receivable and collections efforts as needed.

Skills

Customer service

Prioritization

Multitasking

Verbal communication

Written communication

Independent work

Relationship building

Technical aptitude

Education

Engineering degree (preferred)

Tools

Microsoft Word

Excel

Job description

About ITT

ITT Inc. (NYSE: ITT) is a diversified global leading manufacturer of highly engineered critical components and customized technology solutions serving the flow, aerospace and defense, transportation, industrial, and energy markets. Through operational execution, innovation, and disciplined capital deployment, including strategic acquisitions such as SPX FLOW, ITT partners with its customers to deliver enduring solutions to the key industries that underpin our modern way of life.

About ITT

ITT Inc. (NYSE: ITT) is a diversified global leading manufacturer of highly engineered critical components and customized technology solutions serving the flow, aerospace and defense, transportation, industrial, and energy markets. Through operational execution, innovation, and disciplined capital deployment, including strategic acquisitions such as SPX FLOW, ITT partners with its customers to deliver enduring solutions to the key industries that underpin our modern way of life.
Headquartered in Stamford, Connecticut, ITT has a market cap of roughly $20 billion and employs more than 15,000 people across 40 countries and serves customers in approximately 125 countries. Following the acquisition of SPX FLOW, the company is expected to generate $5.4 billion in annual revenue.
Our businesses are organized in three distinct segments, each based around our core engineering DNA:

Flow Technologies: A global leader in, providing a broad portfolio of pumps, valves, mixing and agitation equipment, heat transfer, homogenizers, separation, water and wastewater treatment, and engineered process solutions. Our leading brands include the iconic Goulds Pumps (with more than 175 years of history), Anhydro, APV, Bornemann, Bran+Luebbe, C’treat, Engineered Valves, Gerstenberg Schröder, Habonim, Johnson Pump, Lightnin, Philadelphia, Plenty, PRO Cast, Rheinhütte, Seital Separation, Stelzer, Svanehøj, Tigerholm, Uutechnic, VIDAR, Waukesha Cherry-Burrell.

Motion Technologies: A global leader in brake pads (ICE and electrified brake pads) and shock absorbers (energy absorption solutions) for transportation applications. Our leading brands include Friction Technologies, KONI and Axtone.

Connect and Control Technologies: A leader in critical applications for the aerospace, defense and industrial markets, including harsh environment connectors and control components. Our leading brands include ITT Cannon, Enidine, Aerospace Controls and kSARIA.

Position Summary

Habonim Industrial Valves & Actuators is seeking a Inside Sales Support Representative for its distribution and customer service facility. Candidates with inside sales experience are a must. The company is open to considering individuals with strong customer service skills and a willingness to learn.

Essential Responsibilities

• Provide exceptional customer support by preparing quotes, addressing inquiries, and responding to customer requests in a timely manner.
• Manage and track customer requirements, ensuring timely follow-ups and issue resolution.
• Expedite order fulfillment by monitoring production schedules, verifying order status, and proactively issuing updates and reminders.
• Support the Regional Sales Manager and Inside Sales team with administrative and sales -related activities.
• Perform high-volume, accurate data entry for sales orders, and related documentation.
• Foster strong cross-functional collaboration with internal teams to ensure seamless operations.
• Contribute to customer retention initiatives by maintaining consistent communication and service excellence.
• Resolve customer concerns, including technical issues, by coordinating with internal teams and providing effective solutions.
• Assist with accounts receivable and collections efforts as needed.

Position Requirements

• Proven ability to prioritize tasks and multitask effectively in a fast-paced environment.
• Strong verbal and written communication skills with a customer-focused approach.
• Proficiency in Microsoft Word and Excel (preferred).
• Minimum of 2 years of experience in sales administration or a related role.
• Technical aptitude or experience within a manufacturing environment ( required ).
• Exceptional attention to detail and organizational skills.
• Demonstrated ability to build and maintain strong customer relationships.
• Self-motivated, proactive, and capable of working independently with minimal supervision.
• Inside sales experience or an engineering degree is a plus but not required.

Equal Pay Act Statement

We aim to pay our 'ITT'ers' fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on 'what' they accomplish, but also on 'how' they reflect ITT's values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.

Equal Pay Act Range

70,000 to 75,000 with benefits and probability of bonus