Inside Sales Support Representative

IT1; United States; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

PTO

401(k) plan

Onsite gym

Monthly massages

Job summary

iT1, a leading national technology solution provider headquartered in Tempe, AZ, seeks an Inside Sales Support Representative to back our sales team with quotes, orders, client liaison, and shipping coordination. This role requires attention to detail, strong communication, and the ability to thrive in a fast-paced environment.

Hybrid work eligibility for local Tempe candidates; remote options for those outside a reasonable commute.

Qualifications

• Excellent written and verbal communication.
• Highly organized with strong time-management.
• Ability to work quickly and accurately in both independent and team situations.
• Strong computer skills, including Microsoft Office and Excel, and the ability to learn new software.
• Previous sales support or administrative/data entry experience.
• Ability to juggle a variety of tasks at the same time.
• Demonstrated consistency in values, principles, and work ethic.

Responsibilities

• Assist with Account Management of active accounts.
• Build strong relationships with clients, partners, and teammates.
• Help ensure overall success for clients and iT1.
• Provide overall excellent customer service to help complete any customer requests and resolve potential issues.
• Support the sales team by completing the order process within our internal systems.
• Invoicing of customers.
• Providing shipment tracking information to customers and Account Managers.
• Responsible for pricing, sourcing, quoting, and deal registrations.
• Work with the Accounting department in supporting accounts payable and receivable processes.
• Work with customers and manufacturers to facilitate return requests.
• Produce and distribute internal and external reports as needed.
• Perform other duties as needed.

Skills

Communication

Organization

Time management

Microsoft Office

Excel

Learning new systems

Sales support experience

Data entry

Multitasking

Attention to detail

Tools

Microsoft Office Suite

Excel

Job description

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is seeking a dedicated Inside Sales Support Representative. Recognized for over a decade as one of the Phoenix Business Journal’s “Best Places to Work” in Arizona, iT1 offers a vibrant work culture where teamwork and support are paramount.

In this role, you will play an essential part in supporting our sales team by managing various administrative duties specifically tailored to our clients. Your responsibilities will include creating/managing quotes, processing orders, liaising with clients and teammates, tracking shipments, and assisting with lead generation efforts. The ideal candidate will be detail-oriented, customer-focused, and able to thrive in a fast-paced environment.

Join us at iT1 where you can make a difference in supporting the needs of our clients while being part of a dynamic team!

Requirements

• Excellent communication skills, both written and verbal
• Possess high-level organization and time-managementskills
• The ability to work quickly and accurately in both independent and teamsituations
• Strong computer skills, including Microsoft Office and Excel, and the ability to learn newsoftware
• The aptitude for learning new systemsquickly
• Previous sales support or administrative/data entry experience
• The ability to juggle a variety of tasks at the same time
• Demonstrated consistency in values, principles, and workethic

Key Responsibilities include:

• Assist with Account Management of active accounts
• Build strong relationships with clients, partners, and teammates
• Help ensure overall success for clients and iT1
• Provide overall excellent customer service to help complete any customer requests and resolve potentialissues
• Support the sales team by completing the order process within our internalsystems
• Invoicing of customers
• Providing shipment tracking information to customers and Account Managers
• Responsible for pricing, sourcing, quoting, and deal registrations
• Work with the Accounting department in supporting accounts payable and receivableprocesses
• Work with customers and manufacturers to facilitate returnrequests
• Produce and distribute internal and external reports asneeded
• Perform other duties asneeded

Physical Demands:

• Sit at a computer for up to 8 hours per day
• Keyboarding for 8 hours per day
• Near Vision (working with small objects or reading small print)
• Speaking (communicating information to clients/coworkers)
• Hearing Requirements (In person speech, telephone, other sounds)
• Engage in effective communication via phone and in-person conversations
• Ability to handle both routine and challenging customer interactions

Job Location:

• Hybrid if local to the Tempe, AZ
• Remote if located outside of a reasonable commute
• Mon - Fri 8 am - 5 pm

Benefits

• Medical, dental, and vision benefits with highly subsidized premiums
• Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off
• 401(k) Plan with employer match
• Onsite Fitness Center
• Onsite Monthly Massages