Inside Sales Support Representative

Chervon North America Inc; Naperville (IL); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Short/Long-term disability

Life insurance

Parental leave

401(k) match

PTO

Hybrid work environment

Job summary

Chervon North America, Inc. is seeking an Inside Sales Support Representative to partner with our dealer network and field sales team. You will handle customer setup, onboarding, and cross-functional coordination while ensuring accurate order processing and timely responses to inquiries.

The role requires a customer-focused professional who delivers exceptional support in a fast-paced environment. A hybrid work model and competitive benefits are offered.

Qualifications

• Must multitask in a high-volume customer setting.
• Excellent verbal and written communication across phone, text, email.
• Ability to work effectively in a fast-paced team environment.
• High level of accuracy and attention to detail.
• Experience with CRM systems, preferably Salesforce.
• Experience with power tools/outdoor power equipment is a plus.

Responsibilities

• Set up and maintain customer accounts in our systems.
• Onboard new customers by collecting signed credit applications and agreements.
• Coordinate cross-functionally with Sales, Finance, Operations, and Logistics.
• Set up customer access in Dealer Portal and provide training.
• Enter and manage orders, process returns and credits.
• Respond to customer inquiries on product info, pricing, order status, etc.

Skills

Multitasking

Communication skills

Teamwork

Attention to detail

Problem solving

Customer focus

Initiative

Tools

Salesforce

Job description

Summary of ResponsibilitiesThe Inside Sales Support Representative, reporting to the Senior Sales Operations Manager, is responsible for supporting customer inquiries, customer account set up, and dealer onboarding while serving as a key point of contact for our dealer network and field sales team. This role requires a customer-focused professional who consistently delivers exceptional customer support experience.Key ResponsibilitiesCustomer setup and maintenance within our systemsOnboard new customers by collecting signed credit applications and applicable agreements, and documenting shipping requirementsCross-functional coordination with Sales, Finance, Operations, and LogisticsSalesforce (CRM) - Set up customer accounts, profiles, and complete related administrative tasksDealer Portal - Set up customer access and provide training and ongoing supportOrder entry and order management, resolving account related issues, processing returns, and issuing creditsAnswer incoming customer inquiries related to, but not limited to:General product informationAvailability and pricingOrder statusGeneral office administration:Projects as assignedMerchandising execution - order processing, execution, and delivery coordinationOrder supplies - samples, branded collateralSubmitting invoices for processingOther related tasksJob RequirementsAbility to multitask in a high-volume customer setting via email and phoneExperience with Salesforce or similar CRM systemsExperience with power tools and/or outdoor power equipment a plusWilling to take initiative, ask questions, and suggest improvementsPossess a high level of competency as it relates to details and accuracyAbility to work effectively in a fast-paced environmentAbility to work in a team environmentExcellent verbal and written communication skills across phone, text, email, etc.Must be professional and have a "can do" attitudeExperience working closely with team members in a small, growing office environmentThe salary range for this position is $50k to $60k. Offers are generally made between this range depending on skills, experience, and internal equity.CompetenciesTeamwork and CollaborationSolution-Oriented MindsetProblem SolvingCustomer and Sales FocusAttention to DetailMicrosoft Office ProficiencyERP and Salesforce ExperienceCommunication SkillsSupervisory ResponsibilityThis position does not have supervisory responsibility.TravelThis position may require occasional local travel to customer events or trade shows (10% or less)Work Environment:Chervon North America operates in a casual and fun environment. Our North American headquarters is located one block from I-88 in a state-of-the-art LEED certified facility with high-end amenities such as a gourmet café, gym, outdoor terrace, landscaped patio, ergonomic height-adjustable desks, and open collaborative spaces. We offer a very competitive benefits package including health, dental, vision, short/long-term disability, life insurance, parental leave, a generous 401(k) match, an open PTO program and a hybrid work environment.We think Chervon is a great place to work! Be part of our new future! Better Tools. Better World.Chervon North America, Inc. is an Equal Employment Opportunity Employer committed to hiring a diverse workforce. We consider all applicants for employment without regard to race, age, religion, color, marital status, national origin, sexual orientation, disability, gender, pregnancy, military status, order of protection status, transgender status, genetic information, or any other category protected by law.#LI-Hybrid